Director, AI-Driven Workforce Platform Strategy

Carrier; United States; Remote; USD 175,000 - 349,000; Full time

Benefits offered by this job

Health Care Benefits

Retirement Benefits

Time off and Leave

Disability

Life Insurance and AD&D

Tax-Advantaged Accounts

Tuition Assistance

Job summary

Carrier Global Corporation is seeking a Director of Integrated Workforce Solutions to lead the workforce technology strategy and design end-to-end AI-enabled enterprise solutions. You will align platform investments across Workday, ServiceNow, and Microsoft to deliver measurable business outcomes and elevate employee experiences.

In this role, you will architect workforce capabilities, manage a multi-year product portfolio, and partner with HR, IT, and executives to drive value realization.

Qualifications

• Bachelor’s degree in IS, CS, HR, or Business.
• 10+ years in HR/Workforce Tech, Enterprise Apps, Product Management, or Solution Architecture.
• 5+ years in leadership managing teams, product portfolios, or enterprise-wide digital transformation programs.

Responsibilities

• Design and scale end-to-end enterprise workforce architecture across Workday, ServiceNow, Microsoft, and emerging AI platforms.
• Lead the evaluation, piloting, and implementation of agentic AI, automation (Power Platform, Azure AI, Copilot), and intelligent workflows.
• Define workforce product visions, multi-year roadmaps, and value-realization metrics focused on business outcomes.
• Develop robust business cases for technology investments and track ROI metrics/KPIs to ensure maximum business impact and platform adoption.
• Serve as a trusted advisor to HR, IT, and business executives, translating complex technical strategies into clear business language and driving alignment across matrixed teams.

Skills

Leadership

Cross-functional collaboration

Strategy alignment

Education

Bachelor’s degree in Information Systems, Computer Science, HR, Business

Tools

Workday

ServiceNow

Microsoft 365

Job description

Carrier Global Corporation is seeking a Director of Integrated Workforce Solutions to lead the workforce technology strategy and design end-to-end AI-enabled enterprise solutions. You will align platform investments across Workday, ServiceNow, and Microsoft to deliver measurable business outcomes and elevate employee experiences.

In this role, you will architect workforce capabilities, manage a multi-year product portfolio, and partner with HR, IT, and executives to drive value realization.