Director, AI-Driven Workforce Operations

100 Salesforce, Inc.; San Francisco (CA); On-site; USD 164,000 - 262,000; Full time

Job summary

Salesforce, based in San Francisco, seeks a Director, Workforce Operations to lead end-to-end workforce strategy and drive headcount, capacity planning, and organizational design in partnership with Data Solutions leadership. You will align workforce plans with product priorities, own the full position lifecycle from requisition to offer, and develop real-time dashboards for executive visibility.

You’ll translate business goals into scalable workforce programs.

Qualifications

• 10+ years of experience in workforce operations, resource management, or a related field - ideally in a large technology or SaaS company.
• Deep understanding of headcount management processes, AI productivity multipliers, including planning cycles, requisition workflows, and org design.
• Strong analytical skills with the ability to synthesize complex workforce data into clear, actionable recommendations.
• Proven ability to build trust and influence at all levels, including senior executives.
• Experience with workforce management tools (e.g., Workday).
• Exceptional written and verbal communication skills; adept at crafting exec-ready narratives and presentations.
• High agency and comfort operating in ambiguity; able to manage competing priorities in a fast-moving environment.
• Curiosity and enthusiasm for AI tools and emerging technologies (e.g., Agentforce, Slack AI) to drive smarter ways of working.

Responsibilities

• Lead end-to-end workforce operations strategy, including headcount and token planning, position management, and organizational design in partnership with Data Solutions leadership.
• Partner with Product Management and cross-functional leadership to manage workforce pipelines, capacity planning and hiring roadmaps aligned to business priorities.
• Own the full position lifecycle - from requisition creation through offer approval - ensuring process integrity and speed.
• Develop and maintain dashboards and reporting frameworks that provide real-time visibility into workforce health, open headcount, and hiring progress.
• Drive operational rigor around job requisition management and position lifecycle workflows in Workday.
• Identify process improvement opportunities and lead initiatives to scale workforce operations efficiently.
• Partner with Data Solutions leadership to translate business goals into workforce plans and hiring roadmaps, including supporting the V2MOM planning process.
• Track progress against strategic workforce objectives and surface insights that inform senior decision-making.
• Prepare executive-level presentations, briefing materials, and workforce review decks for DET and Data Solutions org leadership.
• Serve as a primary liaison and trusted partner across DET, Finance, HR, and Recruiting - building relationships and driving alignment across functions.

Job description

Salesforce, based in San Francisco, seeks a Director, Workforce Operations to lead end-to-end workforce strategy and drive headcount, capacity planning, and organizational design in partnership with Data Solutions leadership. You will align workforce plans with product priorities, own the full position lifecycle from requisition to offer, and develop real-time dashboards for executive visibility.

You’ll translate business goals into scalable workforce programs.