Director - AI Client Assurance & Governance

Fidelity Investments Inc.; Durham (NC); On-site; USD 180,000 - 230,000; Full time

Job summary

Fidelity Investments Inc. seeks a Director, AI Client Assurance to oversee governance and risk management of AI programs, while engaging with clients and internal stakeholders.

The role emphasizes translating technical concepts into business outcomes and guiding inquiries with a strong client-facing focus. The candidate will collaborate with data science, privacy, legal, risk, and sales teams to ensure responsible AI practices and high-quality client protections is maintained.

Qualifications

• Bachelor’s or master’s in data science, analytics, engineering, business or related field.
• Knowledge of data science, AI engineering, governance/risk management including ethics, data privacy and security, and model lifecycle.
• Strong business written and verbal communications with internal/external stakeholders.
• Experience using Microsoft Copilot or similar LLM tools.
• Experience handling requests for proposal/information is preferred.

Responsibilities

• Act as senior point of contact for sales/relationship management and external customers; communicate Fidelity’s AI capabilities, governance and risk management clearly.
• Oversee and guide responses to AI inquiries; translate technical info into clear business outcomes.
• Lead a process improvement effort using technology and best practices.
• Contribute to AI committees to ensure client concerns are addressed in governance processes.

Skills

AI governance

Data science knowledge

Client/stakeholder communication

Process improvement

Proactive initiative

Education

Data science/analytics degree

Engineering/tech degree or related

Tools

Microsoft Copilot

Job description

Fidelity Investments Inc. seeks a Director, AI Client Assurance to oversee governance and risk management of AI programs, while engaging with clients and internal stakeholders.

The role emphasizes translating technical concepts into business outcomes and guiding inquiries with a strong client-facing focus. The candidate will collaborate with data science, privacy, legal, risk, and sales teams to ensure responsible AI practices and high-quality client protections is maintained.