Director, 360 Campaigns & Program Delivery

Razorfish; New York (NY); On-site; USD 90,000 - 143,000; Full time

Benefits offered by this job

Paid Family Care

Adoption support

Pet adoption support

Employee Assistance Programs

Tuition Assistance

Flexible time off

Matching gifts

Flexible working arrangements

Work Your World program

Job summary

Razorfish is seeking a Director, Program Management to lead end-to-end 360 and email initiatives, aligning strategy, creative, data, and technology to drive client engagement and business impact.

You will manage large, multi-client portfolios, shape roadmaps for cross-functional teams, oversee QA, testing, deployment, and optimization, and collaborate with senior leaders to continuously improve delivery and outcomes.

Qualifications

• 9+ years of project/program management experience in a digital or marketing agency.
• Experience leading high-performance cross-functional teams.
• Experience working with MarTech platforms such as Salesforce, Adobe, Braze, Epsilon.
• Expertise in email development methodologies and best practices.
• Comfortable with presenting to senior creative, marketing and digital leaders.
• Strong PM experience with Agile, Scrum, Kanban, Scaled Agile, Waterfall and Hybrid.
• Experience with distributed delivery and multicultural teams.
• Effective systems thinking, leadership, and negotiation skills.
• Strong conflict resolution abilities.

Responsibilities

• Lead 360 campaign work and brand campaigns across channels.
• Serve as senior project lead for large-scale and complex 360 and multi-channel programs.
• Shape program roadmaps for large teams including clients and partners.
• Identify opportunities to be innovative and drive continuous improvement.
• End-to-end management of 360 and email initiatives from requirements to delivery.
• Coordinate requirements to ensure a clear campaign vision.
• Lead email campaigns including segmentation, targeting, personalization, and journey orchestration.
• Conduct A/B and multivariate testing and implement optimization.
• Monitor campaign metrics and deliver actionable insights.
• Collaborate with creative, analytics, and tech teams to meet goals.
• Advise on PM methodologies and best practices across programs.
• Communicate program metrics, risks and dependencies to executives.

Skills

Project management

Leadership

Agile methodologies

Client services

Cross-functional collaboration

Communication

Strategic thinking

Tools

Workfront

Confluence

Microsoft Excel

Salesforce Marketing Cloud

Adobe

Braze

Epsilon

Job description

Razorfish is seeking a Director, Program Management to lead end-to-end 360 and email initiatives, aligning strategy, creative, data, and technology to drive client engagement and business impact.

You will manage large, multi-client portfolios, shape roadmaps for cross-functional teams, oversee QA, testing, deployment, and optimization, and collaborate with senior leaders to continuously improve delivery and outcomes.