Directed Energy Laser Field Service Technician

InvestedintheMission; Albuquerque (NM); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with company matching

9/80 work schedule

Paid holiday shutdown

Job summary

AeroVironment is seeking a Driven field service representative to travel to customer sites, install, maintain and troubleshoot advanced laser systems used in critical missions. You will be the primary on‑site contact, ensuring systems operate safely and reliably while building strong customer relationships.

Ideal candidates bring hands-on field service experience, strong technical knowledge, and the ability to work independently in dynamic, high‑pressure environments.

Qualifications

• US citizenship required
• Ability to obtain DoD security clearance
• Formal training in a technical field (engineering/electronics/IT)
• Associate degree or technical certifications; relevant experience may be considered
• 2–5 years of hands‑on field service/tech support experience
• Ability to lift up to 50 lbs
• Willingness to travel frequently and work in varied field conditions
• Willingness to work in high‑stress austere environments

Responsibilities

• Install and set up laser/optical systems at customer sites.
• Perform routine maintenance and repairs; update hardware/software/firmware as needed
• Troubleshoot by analyzing data and logs; coordinate with engineering
• Train customers on operation and maintenance of systems
• Be main point of contact for customers and ensure satisfaction
• Document service visits and issues resolved
• Collaborate with engineering/support teams to improve performance
• Follow safety protocols and ensure customer awareness of guidelines
• Oversee packaging, handling, storage, and transport of spares
• Perform other duties as assigned

Skills

US Citizenship

Security clearance

Technical training

Associate degree or certs

Field service exp

Heavy lifting 50 lbs

Travel willingness

Austere environments

Education

Associate degree or technical certs

Bachelor's in technical field

Job description

AeroVironment is seeking a Driven field service representative to travel to customer sites, install, maintain and troubleshoot advanced laser systems used in critical missions. You will be the primary on‑site contact, ensuring systems operate safely and reliably while building strong customer relationships.

Ideal candidates bring hands-on field service experience, strong technical knowledge, and the ability to work independently in dynamic, high‑pressure environments.