Direct Accounts Specialist — Orders & Analytics

The British American Tobacco Group; West Highlands (NC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k) plan

Health benefits

HSA benefits

Flexible spending accounts

Employee assistance program

Company vehicle

Job summary

Reynolds American in Winston-Salem, NC is seeking a Direct Accounts Analyst II to manage daily customer orders, resolve discrepancies, and coordinate with internal teams on product orders, credits, debits, and invoices.

The role emphasizes problem-solving, strong communication, and proficiency with Microsoft Office; prior SAP/EDI exposure is a plus, and a bachelor’s degree is preferred.

Qualifications

• Bachelor’s degree preferred with 1 year of experience; High School Diploma accepted with equivalent work experience (3-5 years)
• Strong analytical and problem-solving skills
• Solid Organizational skills with the ability to manage multiple projects in a fast-paced environment
• Strong interpersonal, oral, and written communication skills
• Demonstrated proficiency in Microsoft Office

Responsibilities

• Daily analysis of assigned customer orders to quickly identify issues regarding out-of-stocks, changes in delivery dates and any trends requiring improvements
• Independently evaluate orders which exceed weekly allocations and make decisions which protect our ability to compete by ensuring all customers have access to available finished goods
• Assist customers with our ordering platforms (Order Direct/EDI) and monitor, troubleshoot and resolve problems relating to orders, collaborating with internal and external technical personnel to resolve issues
• Process debits, credits, returns and generate Tax Affidavits for State Tax reimbursement and required financial documents
• Develop and review Promotion Execution status reports for key customers

Skills

Analytical thinking

Problem-solving

Organizational skills

Interpersonal communication

Written communication

Microsoft Office

Education

Bachelor’s degree preferred

High School Diploma with equivalent experience

Tools

SAP

EDI

Job description

Reynolds American in Winston-Salem, NC is seeking a Direct Accounts Analyst II to manage daily customer orders, resolve discrepancies, and coordinate with internal teams on product orders, credits, debits, and invoices.

The role emphasizes problem-solving, strong communication, and proficiency with Microsoft Office; prior SAP/EDI exposure is a plus, and a bachelor’s degree is preferred.