Direct Accounts Analyst II

The British American Tobacco Group; West Highlands (NC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k) plan

Health benefits

HSA benefits

Flexible spending accounts

Employee assistance program

Company vehicle

Job summary

Reynolds American in Winston-Salem, NC is seeking a Direct Accounts Analyst II to manage daily customer orders, resolve discrepancies, and coordinate with internal teams on product orders, credits, debits, and invoices.

The role emphasizes problem-solving, strong communication, and proficiency with Microsoft Office; prior SAP/EDI exposure is a plus, and a bachelor’s degree is preferred.

Qualifications

• Bachelor’s degree preferred with 1 year of experience; High School Diploma accepted with equivalent work experience (3-5 years)
• Strong analytical and problem-solving skills
• Solid Organizational skills with the ability to manage multiple projects in a fast-paced environment
• Strong interpersonal, oral, and written communication skills
• Demonstrated proficiency in Microsoft Office

Responsibilities

• Daily analysis of assigned customer orders to quickly identify issues regarding out-of-stocks, changes in delivery dates and any trends requiring improvements
• Independently evaluate orders which exceed weekly allocations and make decisions which protect our ability to compete by ensuring all customers have access to available finished goods
• Assist customers with our ordering platforms (Order Direct/EDI) and monitor, troubleshoot and resolve problems relating to orders, collaborating with internal and external technical personnel to resolve issues
• Process debits, credits, returns and generate Tax Affidavits for State Tax reimbursement and required financial documents
• Develop and review Promotion Execution status reports for key customers

Skills

Analytical thinking

Problem-solving

Organizational skills

Interpersonal communication

Written communication

Microsoft Office

Education

Bachelor’s degree preferred

High School Diploma with equivalent experience

Tools

SAP

EDI

Job description

Reynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey. Tomorrow can’t wait, let’s shape it together!

REYNOLDS AMERICAN has an exciting opportunity for a Direct Accounts Analyst II in Winston Salem, NC

ThisroleispartofWholesale Services and is responsible for providing world-class service and support for direct buying customers of the RAI Operating Companies and field-based Trade Marketing personnel. The Analyst is accountable for daily order management, identifying and resolving order discrepancies to prevent delays. Proactive engagement with assigned customers to address issues related to product orders (replenishment and promotional) and deliveries. The scope of responsibility also includes active collaboration with internal functions regarding product and promotional orders, credits/debits, allocations, logistics, invoices, and ad hoc reporting.

Your key responsibilities will include:

• Daily analysis of assigned customer orders to quickly identify issues regarding out-of- stocks, changes in delivery dates and any trends requiring improvements.
• Independently evaluate orders which exceed weekly allocations and make decisions which protect our ability to compete by ensuring all customers have access to available finished goods.
• Assist customers with our ordering platforms (Order Direct/EDI) and monitor, troubleshoot and resolve problems relating to orders, collaborating with internal and external technical personnel to resolve issues.
• Process debits, credits, returns and generate Tax Affidavits for State Tax reimbursement and required financial documents.
• Develop and review Promotion Execution status reports for key customers.

What are we looking for?

• Bachelor’s Degree preferred with 1 year of experience; High School Diploma accepted with equivalent work experience (3-5 years)
• Strong analytical and problem-solving skills
• Solid Organizational skills with the ability to manage multiple projects in a fast-paced environment.
• Strong interpersonal, oral, and written communication skills
• Demonstrated proficiency in Microsoft Office

Beneficial

• Previous SAP experience
• Exposure to EDI

Can this be your future role?

• Do you have strong analytical and problem-solving skills?
• Can you make independent judgements to assess and resolve issues in a challenging and changing environment?
• Do you have a customer focused mindset?

WE ARE REYNOLDS AMERICAN—A member of the BRITISH AMERICAN TOBACCO GROUP

At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.

BELONGING, ACHIEVING, TOGETHER

Collaboration and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues is what makes us stronger and best prepared to meet our business goals.

SALARY AND BENEFITS OVERVIEW

Benefit Information

The following is a general summary of the competitive compensation and benefit plans we offer:

• 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.
  • Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
  • Company contributes an additional three percent to 401(k) whether employee participates or not
• Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)
• Health Savings Account start-up contribution for employees who elect the high deductible health plan
• Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year
• Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents
• Company paid life insurance of 1x annual base pay ($50,000 minimum)
• Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)
• Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance
• Tuition reimbursement and student loan support
• Dependent Scholarship Programs
• Free confidential personal financial counselling service
• On-site health centers and 24/7 fitness centers at certain company locations
• A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice
• Health-care concierge service
• Volunteer service opportunities
• Extensive training opportunities
• Company vehicle for eligible employees
• Mobile phone allowance for eligible employees
• Paid Leave:
  • Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)
  • Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).
  • Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion)
  • Paid Parental Leave + temporary reduced work schedule opportunity
  • Funeral Leave
  • Short-Term Disability Leave
  • Long-Term Disability Leave
  • Jury Duty Leave
  • Military Leave
  • Released Time for Children’s Education
  • Community Outreach Leave
  • Other paid leave benefits, as required by state or local law

• Your journey with us is not limited by boundaries; it is propelled by your aspirations. Join us at Reynolds American and become a part of an environment that thrives on internal advancement, where your career progression is not just a statement – it is a reality, we are eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You will have access to online learning platforms and personalized growth programs to nurture your leadership skills.
• We prioritize continuous improvement within a transformative environment, preparing for ongoing changes.

Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers.We are also committed to valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!

Reynolds American Inc. and its affiliated companies is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to age, race, color, religion,sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at [e-mail]