Dir, Financial Counseling

103 Rochester General Hospital; United States; Hybrid; USD 95,000 - 130,000; Part time

Job summary

Rochester Regional Health seeks a Director of Financial Counseling at the Riedman Campus. This hybrid, part-time role leads a system-wide financial counseling operation to secure funding for self-pay and referred accounts across RGHS programs, insurers, COBRA, and government initiatives.

The position requires leadership in revenue cycle, strong organizational and communication skills, and the ability to optimize workflows while ensuring compliance and timely reporting.

Qualifications

• 4-year business or healthcare-related degree preferred.
• 5 years of increasingly responsible management experience within the field of social work or revenue cycle, preferably in a hospital setting.
• Strong organizational, analytical, and communication skills.
• Knowledge of and experience with automated systems required.
• Demonstrated ability to improve and integrate workflows and processes.

Responsibilities

• Maintains thorough knowledge of various programs/funding sources to maximize resources for uninsured and underinsured patients.
• Maintains thorough knowledge of regulations and laws related to financial counseling, collections, and third-party reimbursements.
• Establishes/maintains an effective system-wide Financial Counseling process including identification/referral, assessment, qualification/adjudication, and customer service.
• Ensures all referred accounts are processed timely and accurately, maximizing the effect of related programs.

Skills

Strong organizational skills

Analytical skills

Communication skills

Leadership/management experience

Education

4-year business or healthcare-related degree

Equivalent combination of experience and education may be considered

Tools

Automated systems

Job description

JOB TITLE

Dir, Financial Counseling - Riedman Campus (Hybrid), Financial Services (Part-Time, Days)

STATUS

Part-Time/20 hours

LOCATION

Riedman Campus (Hybrid) - 100 Kings Highway South, Rochester, NY 14617

DEPARTMENT

Financial Services

SCHEDULE

T, W, TH, 8:00 AM - 5:00 PM

SUMMARY

Responsible for directing and maintaining a fully integrated, system-wide operation that supports securing payment/funding sources for self-pay and other referred accounts. Responsible for ensuring that the financial needs of customers are met through the various programs offered throughout the organization, thus meeting the organization’s goals of maximizing the effectiveness of such programs. Programs include but are not limited to: RGHS financial assistance, grants, third-party insurers, COBRA, government programs, community-based programs, and entitlement programs.

RESPONSIBILITIES

Maintains thorough knowledge of various programs/funding sources in an effort to maximize the resources available to uninsured and underinsured patients. Maintains thorough knowledge of all regulations and laws related to financial counseling, collections, and third-party reimbursements. Establishes/maintains an effective system-wide Financial Counseling process that includes identification and/or referral of accounts, assessment and screening of referred accounts, an all-inclusive application process, qualification/adjudication, as well as provides personal customer service. Ensures all referred accounts are processed timely and accurately, maximizing the effect of all related programs. Directs and maintains effective Self Pay Collections and Customer Services processes following all RGHS policies and government regulations. Ability to report and track all data necessary for financial reporting.

MINIMUM QUALIFICATIONS

4-year business or healthcare-related degree preferred Equivalent combination of experience and education may be considered 5 years of increasingly responsible management experience within the field of social work or revenue cycle, preferably in a hospital setting. Strong organizational, analytical, and communication skills. Knowledge of and experience with automated systems required. Demonstrated ability to improve and integrate workflows and processes.

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE

$95,000.00 - $130,000.00

CITY

Rochester

POSTAL CODE

14617

Equal Opportunity Statement

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Employer Description

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.