Access Associate (Full-time, Days)

103 Rochester General Hospital; City of Rochester (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health's Rochester General Hospital is seeking an Access Associate to interview patients or their representatives, collect registration data and verify information. The role includes insurance verification, precertification/authorization, co-payment collection and assisting patients with financial assistance as needed.

The position involves greeting patients, scheduling appointments, and ensuring accurate data entry and compliant processing within department policy.

Qualifications

• Associate degree.
• One year of customer service experience.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Interview patients and/or representatives to collect registration data and verify information.
• Greet patients and provide directions as needed.
• Schedule and preschedule patient appointments.
• Process insurance verification, precertifications/authorizations, and collect co-payments.
• Communicate with payers, physician offices and other departments.
• Set up new patient records via Care Connect and ensure data accuracy.

Skills

Customer service

Communication

Computer skills

Customer service experience

Education

Associate degree

Job description

Job Title: Access Associate Department: SCHI - MOB Location: Rochester General Hospital - 1425 Portland Avenue Rochester, NY 14621 Hours Per Week: 40 - Full-time Schedule: Monday - Friday Can vary as schedule released based on team availability but the three shifts that rotate are 7:30a-4p, 8a-4:30p and 8:30a-5p

SUMMARY In a customer service-oriented manner, interviews patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, obtaining precertification/authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs.

RESPONSIBILITIES

• Manages incoming calls while providing necessary information.
• Greeting of patients and/or their representatives and providing direction as needed.
• Scheduling and/or prescheduling patient appointments.
• Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.
• Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
• Verification of insurance eligibility/coverage and obtaining necessary precertification's/authorizations when applicable.
• Collecting/processing co-payments, deductibles and/or other types of payments.
• Provides an estimate of cost when applicable.
• Reviews charges in charge review WQs for completeness and accuracy.
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
• Communication with external customers such as but not limited to; payers, physician offices and other departments.
• Accurately sets up new patient record via Care Connect.
• If qualified, may be asked to interpret on occasion.
• Performs other duties as assigned.
• *RGMG Only: Flexibility and transportation to other medical group locations or other affiliated locations required.

REQUIRED QUALIFICATIONS

NA

PREFERRED QUALIFICATIONS

• Associate degree
• One year of customer service experience
• Intermediate computer skills
• Excellent customer service and communication skills

EDUCATION: LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$17.85 - $20.00 CITY: Rochester POSTAL CODE: 14621 The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law. Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.