Population Health Coordinator

103 Rochester General Hospital; United States; On-site; USD 56,482,000 - 63,370,000; Full time

Job summary

Rochester Regional Health is seeking a Population Health Coordinator to join the Population Health department at the Riedman Campus in Rochester, NY. The role supports care coordination, patient outreach, and scheduling to improve population health outcomes.

It requires strong communication, basic computer skills, and familiarity with medical terminology. The position is full-time, on-site, with a 40-hour work week and standard weekday hours.

Qualifications

• High school diploma or GED preferred.
• More than one year of related experience in a medical setting.
• Basic computer literacy.
• Knowledge of medical terminology.
• Good communication and customer service skills.
• Able to perform all Medical Office Assistant job functions and responsibilities.

Responsibilities

• Documents all patient interactions in a concise manner that is compliant with documentation requirements.
• Conducts in-bound and out-bound calls including patient scheduling, screenings, reminder calls, and panel management.
• Assists to schedule and coordinate patient transportation and follow-up physician appointments.
• Uses various reports to track patient referrals and scheduling no-shows with staff.
• Provides clerical and administrative support to clinical staff and managers for studies, projects and reports.
• Provides excellent customer service as a resource to internal and external customers.
• Maintains knowledge of health plan benefits and payor requirements.
• Call patients as designated by PCP or clinical staff.
• Verify patients have been seen and follow up on no-shows.
• Assist patients with barriers.
• Ensure clinical information is communicated when there is variance from plan of care.
• Coordinates other medical office assistants in outreach and report validation needs.
• Closes Care Gaps.

Skills

Communication

Medical terminology

Computer literacy

Customer service

Education

High school diploma or GED

Job description

Job Title: Population Health Coordinator

Department: Population Health

Location: Riedman Campus 100 Kings Highway South

Hours Per Week: 40

Schedule: Monday - Friday 8 am - 4:30 pm

SUMMARY

Key member of the practice team who has an understanding of primary care practices and assists in the coordination of care required for optimal coordinated population health.

RESPONSIBILITIES:

• Documents all patient interactions in a concise manner that is compliant with documentation requirements
• Conducts in-bound and out-bound calls including, but not limited to: patient scheduling, screenings, reminder calls, panel management
• Assists to schedule and coordinate patient transportation, follow-up physician appointments
• Utilizes various reports to track patient referrals and scheduling no-shows for patients in collaboration with practice staff
• Provides clerical and / or administrative support to clinical staff and managers for special studies, projects and reports
• Provides excellent customer service by serving as a resource to all internal and external customers
• Maintains knowledge of all health plan benefits and payor requirements,
• Call patients as designated by PCP or clinical staff
• Verify patients have been seen and follow up on no show patients
• Assist all patients with barriers
• Ensure appropriate clinical information is communicated to clinical staff when there is variance from plan of care
• Coordinates other medical office assistants in outreach and report validation needs
• Closes Care Gaps

Minimum Qualifications:

• High school graduate or GED equivalent preferred
• More than one year of related experience in a medical setting
• Basic computer literacy
• Knowledge of medical terminology
• Good communication and customer service skills
• Able to perform all Medical Office Assistant job functions and responsibilities

Required Licensure/Certification Skills:

• Valid NYS drivers' license

Preferred Licensure/Certification Skills:

• Current Medical Assistant certification or registration preferred

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE: $19.85 - $21.50

CITY: Rochester

POSTAL CODE: 14617

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. Its vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.