Dir, Financial Counseling

Rochester Regional Health; City of Rochester (NY); Hybrid; USD 95,000 - 130,000; Part time

Job summary

Rochester Regional Health is seeking a Dir, Financial Counseling at the Riedman Campus (Hybrid) in Rochester, NY. This part-time leadership role directs a system-wide financial counseling operation and guides efforts to secure payment sources for self-pay and referred accounts.

The position requires knowledge of RGHS programs, strong analytical and communication skills, and experience with automated systems.

Qualifications

• 4-year business or healthcare-related degree preferred.
• Equivalent combination of experience and education may be considered.
• 5 years of increasingly responsible management experience within social work or revenue cycle, preferably in a hospital setting.
• Strong organizational, analytical, and communication skills.
• Knowledge of and experience with automated systems required.
• Demonstrated ability to improve and integrate workflows and processes.

Responsibilities

• Maintains knowledge of programs/funding sources to maximize resources for uninsured/underinsured patients.
• Maintains knowledge of regulations related to financial counseling, collections, and third-party reimbursements.
• Establishes a system-wide Financial Counseling process including referral, assessment, qualifications, and customer service.
• Ensures referred accounts are processed timely and accurately, maximizing program impact.
• Directs Self Pay Collections and Customer Services per RGHS policies and regulations.
• Reports and tracks data for financial reporting.

Skills

Leadership

Organizational skills

Communication skills

Analytical skills

Education

4-year degree preferred

Experience equivalent to education may be considered

Job description

JOB TITLE: Dir, Financial Counseling - Riedman Campus (Hybrid), Financial Services (Part-Time, Days)

STATUS: Part-Time/20 hours

LOCATION: Riedman Campus (Hybrid) - 100 Kings Highway South, Rochester, NY 14617

DEPARTMENT: Financial Services

SCHEDULE: T, W, TH, 8:00 AM - 5:00 PM

SUMMARY

Responsible for directing and maintaining a fully integrated, system-wide operation that supports securing payment/funding sources for self-pay and other referred accounts. Responsible for ensuring that the financial needs of customers are met through the various programs offered throughout the organization, thus meeting the organization’s goals of maximizing the effectiveness of such programs. Programs include but are not limited to: RGHS financial assistance, grants, third-party insurers, COBRA, government programs, community-based programs, and entitlement programs.

RESPONSIBILITIES

• Maintains thorough knowledge of various programs/funding sources in an effort to maximize the resources available to uninsured and underinsured patients.
• Maintains thorough knowledge of all regulations and laws related to financial counseling, collections, and third-party reimbursements.
• Establishes/maintains an effective system-wide Financial Counseling process that includes identification and/or referral of accounts, assessment and screening of referred accounts, an all-inclusive application process, qualification/adjudication, as well as provides personal customer service.
• Ensures all referred accounts are processed timely and accurately, maximizing the effect of all related programs.
• Directs and maintains effective Self Pay Collections and Customer Services processes following all RGHS policies and government regulations.
• Ability to report and track all data necessary for financial reporting.

MINIMUM QUALIFICATIONS:

• 4-year business or healthcare-related degree preferred
• Equivalent combination of experience and education may be considered
• 5 years of increasingly responsible management experience within the field of social work or revenue cycle, preferably in a hospital setting.
• Strong organizational, analytical, and communication skills.
• Knowledge of and experience with automated systems required.
• Demonstrated ability to improve and integrate workflows and processes.

PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

PAY RANGE: $95,000.00 - $130,000.00