Dir, Financial Counseling

Rochester General Hospital; City of Rochester (NY); Hybrid; USD 95,000 - 130,000; Part time

Job summary

Rochester General Hospital is seeking a Dir, Financial Counseling at the Riedman Campus in Rochester, NY. This hybrid, part-time role focuses on directing a comprehensive financial counseling operation across the system to secure funding and payment sources for self-pay and referred accounts.

Responsibilities include managing programs such as financial assistance, third-party insurers, COBRA, and government programs, while ensuring accurate reporting and adherence to policies.

Qualifications

• 4-year business or healthcare-related degree preferred.
• 5 years of increasingly responsible management experience within the field of social work or revenue cycle, preferably in a hospital setting.
• Strong organizational, analytical, and communication skills.
• Knowledge of and experience with automated systems required.
• Demonstrated ability to improve and integrate workflows and processes.

Responsibilities

• Establishes/maintains an effective system-wide Financial Counseling process that includes identification and/or referral of accounts, assessment and screening of referred accounts, an all-inclusive application process, qualification/adjudication, as well as provides personal customer service.
• Directs and maintains effective Self Pay Collections and Customer Services processes following all RGHS policies and government regulations.
• Ability to report and track all data necessary for financial reporting.

Skills

Management experience

Analytical skills

Communication skills

Organizational skills

Automated systems

Education

Bachelor's degree or equivalent

Tools

Automated systems

Job description

JOB TITLE: Dir, Financial Counseling - Riedman Campus (Hybrid), Financial Services (Part-Time, Days)STATUS: Part-Time/20 hoursLOCATION: Riedman Campus (Hybrid) - 100 Kings Highway South, Rochester, NY 14617DEPARTMENT: Financial ServicesSCHEDULE: T, W, TH, 8:00 AM - 5:00 PMSUMMARYResponsible for directing and maintaining a fully integrated, system-wide operation that supports securing payment/funding sources for self-pay and other referred accounts. Responsible for ensuring that the financial needs of customers are met through the various programs offered throughout the organization, thus meeting the organization’s goals of maximizing the effectiveness of such programs. Programs include but are not limited to: RGHS financial assistance, grants, third-party insurers, COBRA, government programs, community-based programs, and entitlement programs.RESPONSIBILITIESMaintains thorough knowledge of various programs/funding sources in an effort to maximize the resources available to uninsured and underinsured patients.Maintains thorough knowledge of all regulations and laws related to financial counseling, collections, and third-party reimbursements.Establishes/maintains an effective system-wide Financial Counseling process that includes identification and/or referral of accounts, assessment and screening of referred accounts, an all-inclusive application process, qualification/adjudication, as well as provides personal customer service.Ensures all referred accounts are processed timely and accurately, maximizing the effect of all related programs.Directs and maintains effective Self Pay Collections and Customer Services processes following all RGHS policies and government regulations.Ability to report and track all data necessary for financial reporting.MINIMUM QUALIFICATIONS:4-year business or healthcare-related degree preferredEquivalent combination of experience and education may be considered5 years of increasingly responsible management experience within the field of social work or revenue cycle, preferably in a hospital setting.Strong organizational, analytical, and communication skills.Knowledge of and experience with automated systems required.Demonstrated ability to improve and integrate workflows and processes.EDUCATION:LICENSES / CERTIFICATIONS:PHYSICAL REQUIREMENTS:Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.PAY RANGE:$95,000.00 - $130,000.00CITY:RochesterPOSTAL CODE:14617The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.