Patient Financial Specialist

103 Rochester General Hospital; Erie (Erie County); Hybrid; USD 29,000 - 37,000; Full time

Job summary

Rochester Regional Health is seeking a Patient Financial Specialist to manage the complete billing cycle for surgical patients, guiding them through payment plans, financial aid, and insurance enrollment. The role collaborates with estimates, scheduling, and registration to address patients' financial needs and questions.

Based in Rochester, NY with a remote work option, this full-time, day-shift position emphasizes accurate billing, clear communication with patients, and proactive workflow

Qualifications

• Minimum 6 years in healthcare financial or revenue cycle roles.

Responsibilities

• Assist patients with obtaining acceptable payment methods and payment plans.
• Collaborate with financial aid and insurance enrollment teams for uninsured patients.
• Discuss financial arrangements with patients over the phone or in person.
• Coordinate between patients, front-end and back-end billing, and physician offices.
• Resolve basic billing questions, including estimates.
• Follow up on patient balances and manage refunds or additional amounts due.
• Monitor delinquent plans and work to bring accounts current.
• Liaise with scheduling, estimating, and office management to review prepayments for surgeries.
• Analyze outcomes to identify workflow improvements.

Skills

Patient billing knowledge

Communication

Analytical thinking

Workflow improvement

Tools

Google Sheets

Microsoft Excel

Job description

TITLE: Patient Financial Specialist - Riedman - Remote, Financial Services (Full-Time, Days)

DEPARTMENT: Financial Services

LOCATION: Riedman - Remote

HOURS PER WEEK: 40

SCHEDULE: M-F, 8:00 AM - 4:30 PM

SUMMARY

The Patient Financial Specialist is responsible for the complete patient billing cycle of surgical patients. This includes assisting with out-of-pocket balances, payment plans, and referring for financial aid and insurance enrollment. This role will be a liaison with the estimate, surgical scheduling, and registration departments to assist surgical patients with their financial needs and questions.

RESPONSIBILITIES

• Assist patients with obtaining acceptable payment methods, including but not limited to required surgical procedure down payments and payment plan arrangements.
• Collaborate with financial aid and insurance enrollment teams for uninsured patients and/or those potentially eligible for financial assistance, ensuring patients are connected with the appropriate teams when needed.
• Work directly with patients, either over the phone or in person, to discuss financial arrangements for medical procedures.
• Act as a liaison between patients, front-end billing, back-end billing, and physician offices when coordinating financial arrangements for future procedures.
• Assist in resolving basic billing questions or concerns, including questions related to procedure estimates.
• Follow up on patient balances after procedures, which may include managing credit balances, issuing refunds, or discussing additional amounts due.
• Monitor delinquent payment plans and work with patients to bring accounts current or replace cards on file that are inactive or declining.
• Liaise with surgical scheduling, estimating, and office management teams to ensure all elements related to patient prepayments for scheduled surgeries are reviewed.
• Analyze outcomes to identify opportunities for workflow improvements.

MINIMUM QUALIFICATIONS

• Minimum of six (6) years of verifiable work experience in healthcare financial or revenue cycle roles, including medical billing, patient registration, patient financial services, or related finance/customer service positions.

PREFERRED QUALIFICATIONS

• General knowledge of the healthcare billing arena.
• Ability to work with various levels of management and physicians, remaining professional with various types of communication.
• Remain professional and focused under multiple tasks and deadlines.
• Ability to articulate and discuss financial details with patients in a calm, professional manner.
• Experience with Google spreadsheets or Microsoft Excel spreadsheets.
• Experience with analytical duties and acquired skills to make decisions on a process flow and point out areas of possible improvement.

EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE: $21.00 - $27.00 CITY: Rochester POSTAL CODE: 14617 The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.