Dining Services Business Manager - Multi-Unit Budget & Ops

Horizon Hospitality Associates, Inc; Amherst (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Generous PTO and holidays

401(k) retirement match

Relocation assistance

Sign-on bonus

Job summary

Horizon Hospitality Associates, Inc. seeks a Business Manager to lead dining services operations at a premier Western Massachusetts institution.

You will oversee multi-unit dining operations, staff development, and high-level budgets, delivering financial integrity and exceptional service. Strong collaboration with HR and central departments is required to maintain compliance and high-touch dining standards.

Qualifications

• 5–7 years of progressive management experience in hospitality, senior living, higher education dining, or hotel operations.
• Experience managing operational budgets, financial reporting, and payroll compliance.
• Demonstrated leadership in recruiting, onboarding, and supporting cross-functional staff.
• Thorough understanding of HR administrative functions.
• Proficiency with dining POS platforms, workforce management tools, and business software.

Responsibilities

• Provide administrative and operational leadership across dining services units (resident dining, retail, catering, and culinary).
• Directly supervise, mentor, and evaluate the Financial Analyst and Dining Systems Analyst.
• Manage budgeting, forecasting, and high-level reporting for a multi-million-dollar department.
• Oversee full employee lifecycle (talent acquisition, onboarding, offboarding, compliance).
• Coordinate payroll auditing, workforce modeling, and labor planning with central departments.
• Ensure adherence to food safety standards and regulations.
• Support department leadership balancing financial integrity with service standards.

Skills

Budget management

Payroll compliance

Leadership

Recruiting & onboarding

HR administration

Communication & service

Education

Bachelor’s degree in Business Administration/ Hospitality Management/ Finance or related field

Tools

Dining POS platforms

Workforce management tools

Business software

Job description

Horizon Hospitality Associates, Inc. seeks a Business Manager to lead dining services operations at a premier Western Massachusetts institution.

You will oversee multi-unit dining operations, staff development, and high-level budgets, delivering financial integrity and exceptional service. Strong collaboration with HR and central departments is required to maintain compliance and high-touch dining standards.