Senior Dining Services Leader - Catering & Campus Center

UMass Amherst

Amherst (MA)

On-site

USD 90,000 - 130,000

Full time

7 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

UMass Amherst invites applications for the Associate Director of Dining Services. This role oversees UMass Catering and the Campus Center Blue Wall, directing multi-unit operations, budgeting, marketing, and staff development to deliver high-quality dining services for the university community.

The position requires strong leadership, financial acumen, and experience in hospitality management. Responsibilities include planning, supervising, and coordinating menus, staffing, and safety programs

Qualifications

Bachelor's degree in hospitality, business, marketing, or a related field.
At least five years of management experience in the hospitality industry.
Three years of progressive experience in product or service marketing and sales.
Experience in sales and marketing, event planning, budgeting, and supervision.
Demonstrated organizational and planning skills, including the ability to manage multiple priorities and coordinate operations across multiple customer-facing outlets.
Demonstrated administrative and organizational savvy, including the ability to navigate processes, work across departments, and exercise sound judgment within a complex organization.
Functional knowledge of standard statistical analysis methods and software packages.
Detail-oriented approach.
Strong written and verbal communication skills.
Strong interpersonal skills and demonstrated ability to work with diverse constituencies and stakeholders to achieve desired outcomes.
Demonstrated strong entrepreneurial spirit.
Proficiency with Windows-based software and ability to work independently and as part of a team.
ServSafe certification at hire or within three months of hire.
Alcohol Serving Certificate at hire or within three months of hire.
Valid driver's license.
Ability to work nights, weekends, and holidays and to be on call for emergencies.

Responsibilities

Leads and supervises staff and plans, develops, and delivers services for UMass Catering and the Campus Center Blue Wall.
Oversees all personnel actions and evaluates all directly and indirectly supervised personnel.
Creates and monitors all established food and labor budgets for UMass Catering and the Campus Center Blue Wall.
Develops and oversees annual business and marketing plans.
Supervises all food preparation and service, including delivery, storage, rotation, and proper use of foodstuffs.
Develops new approaches, policies, and procedures to improve operational efficiency.
Inspects facilities and ensures clean and sanitary operations.
Directs daily meal count reports and inventory records for all smallwares.
Oversees the service of high-quality, nutritionally balanced meals and guest service.
Controls alcoholic beverage service and related liability by adhering to laws and policies.
Oversees training programs for classified employees and safety training for culinary staff.
Acts as ambassador for UMass Catering and Campus Center Blue Wall within the community.
Participates in meetings with other departments to coordinate work across units.
Develops and oversees student labor budgets and time records.