Dining Services Business Manager: Budget & People Leader

Horizon Hospitality; Amherst (MA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Generous PTO & holidays

Retirement match

Relocation assistance

Sign-on bonus

Job summary

Horizon Hospitality in Western Massachusetts is seeking a Business Manager to lead dining services operations. The role oversees multi-unit budgeting, reporting, payroll compliance, and workforce development across dining operations with a focus on high-touch service and strong financial integrity.

The ideal candidate brings 5–7 years in hospitality or related fields, a Bachelor's degree, and proven leadership. Relocation assistance and a potential sign-on bonus are available.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, Finance, or related field, or equivalent leadership experience.
• 5 to 7 years of progressive management experience in hospitality, senior living, higher education dining, or hotel management environments.
• Proven experience managing operational budgets, financial reporting, and payroll compliance.
• Leadership in recruiting, onboarding, and supporting cross-functional staff.
• High proficiency with dining POS platforms, workforce management tools, and business software.
• Excellent verbal and written communication skills with strong service orientation and emotional intelligence.

Responsibilities

• Provide administrative and operational leadership across dining services units, including resident dining, retail, catering, and culinary divisions.
• Directly supervise, mentor, and evaluate the Financial Analyst and Dining Systems Analyst.
• Manage operational budgeting, financial forecasting, and high-level reporting for a multi-million-dollar departmental budget.
• Oversee the full employee lifecycle, including talent acquisition, onboarding, offboarding, and compliance tracking.
• Coordinate payroll auditing, workforce modeling, and labor planning in collaboration with central institutional departments.
• Ensure strict adherence to food safety standards, local regulations, and institutional compliance requirements.
• Serve as an administrative support bridge for department leadership, balancing financial integrity with team culture and high-touch service standards.

Skills

Budget management

Leadership

Payroll compliance

Recruiting & onboarding

POS platforms

Workforce management

Communication

Education

Bachelor's degree in Business Administration

Tools

Dining POS platforms

Workforce management tools

Finance software

Job description

Horizon Hospitality in Western Massachusetts is seeking a Business Manager to lead dining services operations. The role oversees multi-unit budgeting, reporting, payroll compliance, and workforce development across dining operations with a focus on high-touch service and strong financial integrity.

The ideal candidate brings 5–7 years in hospitality or related fields, a Bachelor's degree, and proven leadership. Relocation assistance and a potential sign-on bonus are available.