Business Manager

Horizon Hospitality; Amherst (MA); Presencial; USD 85.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision insurance

Generous PTO & holidays

Retirement match

Relocation assistance

Sign-on bonus

Descripción de la vacante

Horizon Hospitality in Western Massachusetts is seeking a Business Manager to lead dining services operations. The role oversees multi-unit budgeting, reporting, payroll compliance, and workforce development across dining operations with a focus on high-touch service and strong financial integrity.

The ideal candidate brings 5–7 years in hospitality or related fields, a Bachelor's degree, and proven leadership. Relocation assistance and a potential sign-on bonus are available.

Formación

• Bachelor’s degree in Business Administration, Hospitality Management, Finance, or related field, or equivalent leadership experience.
• 5 to 7 years of progressive management experience in hospitality, senior living, higher education dining, or hotel management environments.
• Proven experience managing operational budgets, financial reporting, and payroll compliance.
• Leadership in recruiting, onboarding, and supporting cross-functional staff.
• High proficiency with dining POS platforms, workforce management tools, and business software.
• Excellent verbal and written communication skills with strong service orientation and emotional intelligence.

Responsabilidades

• Provide administrative and operational leadership across dining services units, including resident dining, retail, catering, and culinary divisions.
• Directly supervise, mentor, and evaluate the Financial Analyst and Dining Systems Analyst.
• Manage operational budgeting, financial forecasting, and high-level reporting for a multi-million-dollar departmental budget.
• Oversee the full employee lifecycle, including talent acquisition, onboarding, offboarding, and compliance tracking.
• Coordinate payroll auditing, workforce modeling, and labor planning in collaboration with central institutional departments.
• Ensure strict adherence to food safety standards, local regulations, and institutional compliance requirements.
• Serve as an administrative support bridge for department leadership, balancing financial integrity with team culture and high-touch service standards.

Conocimientos

Budget management

Leadership

Payroll compliance

Recruiting & onboarding

POS platforms

Workforce management

Communication

Educación

Bachelor's degree in Business Administration

Herramientas

Dining POS platforms

Workforce management tools

Finance software

Descripción del empleo

A premier, highly respected institution in Western Massachusetts is seeking a skilled Business Manager to join its dynamic Dining Services leadership team. Known for its exceptional quality of life, rich academic culture, and scenic New England backdrop, the surrounding region offers an ideal blend of vibrant community living and natural beauty.

This role serves as a crucial operational and administrative anchor, overseeing high-level budget management, administrative workflows, and workforce development across expansive dining operations. The ideal candidate brings a strong background in hospitality, food service, senior living, or hotel operations, combining refined business acumen with exceptional interpersonal capabilities.

Position Responsibilities

• Provide administrative and operational leadership across dining services units, including resident dining, retail, catering, and culinary divisions.
• Directly supervise, mentor, and evaluate the Financial Analyst and Dining Systems Analyst.
• Manage operational budgeting, financial forecasting, and high-level reporting for a multi-million-dollar departmental budget.
• Oversee the full employee lifecycle, including talent acquisition, onboarding, offboarding, and compliance tracking.
• Coordinate payroll auditing, workforce modeling, and labor planning in collaboration with central institutional departments.
• Ensure strict adherence to food safety standards, local regulations, and institutional compliance requirements.
• Serve as an administrative support bridge for department leadership, balancing financial integrity with team culture and high-touch service standards.

Position Requirements

• Bachelor’s degree in Business Administration, Hospitality Management, Finance, or a related field (or equivalent combination of education and leadership experience).
• 5 to 7 years of progressive management experience within hospitality, senior living, higher education dining, or hotel management environments.
• Proven experience managing operational budgets, financial reporting, and payroll compliance.
• Demonstrated leadership capability in recruiting, onboarding, and supporting cross-functional staff.
• High level of proficiency with dining POS platforms, workforce management tools, and business software.
• Excellent verbal and written communication skills with strong service orientation and emotional intelligence.

Compensation Package Details

• Base Salary: $85,000 – $95,000.
• Comprehensive best-in-class health, dental, and vision insurance.
• Exceptional paid time off allowance and institutional holiday coverage.
• Generous institutional retirement contribution match.
• Relocation assistance program based on candidate proximity.
• Potential sign-on bonus for target profiles.