Dining Room Manager: Lead Guest Experience & Ops

Guest Services, Inc.; Florida; On-site; USD 41,000 - 51,000; Full time

Job summary

Guest Services, Inc. is seeking a Dining Room Manager to assist the General Manager with day-to-day floor operations, including food, beverage, equipment, and property functions to meet financial goals and corporate initiatives.

The role focuses on cultivating a high-performing team that delivers exceptional customer service, while motivating staff, promoting accountability, and driving results in a fast-paced dining environment.

Qualifications

• High School Diploma/GED.
• At least 3 years of experience in related management.
• Food Protection Manager Certification.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

Responsibilities

• Oversee meal shifts and ensure guest satisfaction within the unit.
• Receive direction from the General Manager and assist in the overall management of the unit's food and beverage operations. Assist in planning and developing daily operations. Assists in scheduling, supervising, and participating in the operational duties specific to the unit.
• Schedule daily work assignments for all dining room personnel, assigning specific jobs and spot checking to ensure standards are met.
• Assist in recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the dining room staff.
• Respond to customer inquiries and resolve customer complaints.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of dining room area and wait stations, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.
• Represent the company in a professional and positive manner at all times. Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.
• Perform opening and/or closing management procedures.
• Maintain awareness of safety issues, and report them immediately to your manager.

Skills

Team leadership

Customer service

Scheduling

Training

Problem solving

Communication

Education

High School Diploma/GED

Job description

Guest Services, Inc. is seeking a Dining Room Manager to assist the General Manager with day-to-day floor operations, including food, beverage, equipment, and property functions to meet financial goals and corporate initiatives.

The role focuses on cultivating a high-performing team that delivers exceptional customer service, while motivating staff, promoting accountability, and driving results in a fast-paced dining environment.