Dining Room Manager

MAXS DOWNTOWN LLC; Clay Arsenal (CT); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Shift Meal & Monthly Dining Allowance

Employer Paid Disability

Flexible Scheduling

401(k) with matching

Health, Dental, Vision Insurance

Paid Time Off & Paid Sick Time

Referral Program

Career Development

Job summary

Max Downtown, Hartford, CT, is Max Hospitality’s flagship restaurant renowned for its elevated steakhouse experience, extensive wine list, and refined service. This full-time, salaried Restaurant Manager role features a 50-hour work week across five days on and two off, with a comprehensive benefits package and opportunities for growth within the growing Max Hospitality Group.

The ideal candidate is composed, guest-focused, and detail-oriented, with a proven track record in high-volume dining,

Qualifications

• Minimum 2 years of management experience in a high-volume, fine dining or upscale-casual restaurant environment is REQUIRED.
• Strong background in guest service, staff development, and operational excellence.
• Familiarity with Toast POS and OpenTable preferred.
• Experience managing wine and cocktail service, with a knowledge of fine wines and spirits is highly desirable.

Responsibilities

• Ensure smooth daily operations and uphold company standards.
• Maintain food and beverage safety protocols and quality standards.
• Interact with guests in a friendly, efficient, and professional manner.
• Address guest concerns and resolve issues promptly with grace and professionalism.
• Manage daily cash handling, deposits, and opening/closing procedures.
• Lead weekly manager meetings and daily pre-meal meetings.
• Oversee third-party delivery systems and ensure accurate to-go orders.
• Collaborate with the GM/Managing Partner on staffing, scheduling, and performance management.
• Interview, hire, train, coach, and discipline staff as needed.
• Track sales, monitor costs, and contribute to driving overall business success.

Skills

Leadership

Guest service

Staff development

Operational excellence

Communication

Detail-oriented

Team motivation

Tools

Toast POS

OpenTable

Job description

RESTAURANT MANAGER – MAX DOWNTOWN, HARTFORD, CTJoin the Max Hospitality Team!Max Downtown, located in the heart of downtown Hartford, is seeking an experienced and driven full-time Restaurant Manager with open availability to join our leadership team. If you’re passionate about exceptional food, guest-first service, and leading a high-performing team in a refined, high-volume environment, we want to hear from you!Max Hospitality is committed to providing an exceptional dining experience by offering high-quality food, creative menus, and attentive service. We are looking for individuals who are passionate about hospitality and eager to contribute to the success of our growing restaurant group.Max Downtown is our flagship restaurant, renowned for its elevated steakhouse experience, award-winning wine list, and extensive whiskey collection. With a loyal clientele of business professionals and fine dining guests, Max Downtown consistently ranks among the top restaurants in the region. The ideal candidate is composed, personable, and attentive to the details that elevate a guest’s experience. This is a full-time, salaried role with a 50-hour work week, scheduled as five days on and two days off.Benefits:Competitive PayShift Meal & Monthly Dining Allowance for all locations100% Employer Paid DisabilityFlexible SchedulingOpportunities for Growth and Advancement401(k) with matching up to 4%Health, Dental, and Vision InsurancePaid Time Off & Paid Sick TimeReferral ProgramLife, Accident, Critical Illness, & Pet InsuranceCareer Development within the Max Hospitality GroupResponsibilities:Ensure smooth daily operations and uphold company standardsMaintain food and beverage safety protocols and quality standardsInteract with guests in a friendly, efficient, and professional mannerAddress guest concerns and resolve issues promptly with grace and professionalismManage daily cash handling, deposits, and opening/closing proceduresLead weekly manager meetings and daily pre-meal meetingsOversee third-party delivery systems and ensure accurate to-go ordersCollaborate with the GM/Managing Partner on staffing, scheduling, and performance managementInterview, hire, train, coach, and discipline staff as neededTrack sales, monitor costs, and contribute to driving overall business successBuild strong team morale and contribute to a positive work environmentDevelop knowledge of the menu, allergens, repeat guests, and VIPsBecome ServSafe and TIPS certified within 90 days of hireWhat We’re Looking ForExperience:Minimum 2 years of management experience in a high-volume, fine dining or upscale-casual restaurant environment is REQUIREDStrong background in guest service, staff development, and operational excellenceFamiliarity with Toast POS and OpenTable preferredExperience managing wine and cocktail service, with a knowledge of fine wines and spirits is highly desirableSkills and Qualities:Creative, team-oriented, and passionate about hospitalityStrong verbal and written communication skillsHigh energy, organized, and detail-drivenAbility to work well under pressure and manage competing prioritiesProfessional demeanor with a hands-on leadership styleExtensive wine, whiskey, and cocktail knowledge preferredDiversity Creates a Healthy Atmosphere:Max Hospitality is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.Applicants with criminal backgrounds are encouraged to apply.