Digital Workplace Team Lead (Hybrid/Remote)

K&L Gates; Chicago (IL); Hybrid; USD 128,000 - 249,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account

401(k) Retirement Plan

Job summary

K&L Gates is seeking a Team Lead: Digital Workplace Engineer to oversee the firm’s digital workplace user experience, performance and reliability across global services. You will set direction, governance and standards for workplace technologies, drive automation and standardization, and partner with Engineering, Service Desk and Infrastructure teams to deliver scalable, high-quality services.

Ideal candidates have 7+ years in digital workplace/endpoint engineering, strong

Qualifications

• Demonstrated proficiency with Windows and endpoint management, Azure, and automation.
• Strong stakeholder influence and communication skills.
• 7+ years in digital workplace/endpoint engineering.
• Experience improving user experience (DEX) and service outcomes.
• Proven track record partnering with Service Desk organizations.
• Experience driving automation, standardization and process maturity.
• Experience leading change management and adoption programs.
• Strong KPI definition and performance reporting capabilities.

Responsibilities

• Own the digital workplace user experience and drive continuous improvement.
• Define and monitor DEX metrics and user sentiment to align with objectives.
• Develop SOPs and RACI models; ensure accountability across teams.
• Conduct root cause analysis and eliminate recurring issues.
• Collaborate with Service Desk to minimize incidents and improve resolution.
• Lead change initiatives and drive user adoption strategies.
• Standardize endpoint configurations and reduce complexity.
• Define KPIs and deliver reports for senior leadership.
• Own escalation frameworks and incident responses.
• Lead vendor performance aligned with SLAs.
• Promote practical AI to enhance productivity.
• Lead and develop the team to achieve results.

Skills

Windows

Endpoint management

Azure

Automation

Stakeholder influence

KPI reporting

Team leadership

Job description

K&L Gates is seeking a Team Lead: Digital Workplace Engineer to oversee the firm’s digital workplace user experience, performance and reliability across global services. You will set direction, governance and standards for workplace technologies, drive automation and standardization, and partner with Engineering, Service Desk and Infrastructure teams to deliver scalable, high-quality services.

Ideal candidates have 7+ years in digital workplace/endpoint engineering, strong