Digital Workplace Engineering Lead

K&L Gates LLP incorporated; United States; Hybrid; USD 128,000 - 249,000; Full time

Benefits offered by this job

Medical/Prescription Drug Coverage

Paid Time Off

Professional Development

Relocation

Job summary

K&L Gates LLP is seeking a Team Lead: Digital Workplace Engineer to oversee the firmwide digital workplace experience, performance, and reliability of all digital services. You will provide strategic and operational leadership across endpoint engineering, automation, and standardization, aligning Engineering, Service Desk, and Infrastructure teams.

The role emphasizes eliminating user friction, reducing recurring issues, and delivering scalable, global services with governance and measurable

Qualifications

• Proficiency in Windows, endpoint management, Azure, and automation.
• Strong stakeholder influence and communication skills.
• 7+ years in digital workplace / endpoint engineering.
• Experience improving user experience (DEX) and service outcomes.
• Experience partnering with Service Desk organizations.
• Experience driving automation and standardization.
• Experience leading change management and adoption programs.
• Strong KPI definition and performance reporting.

Responsibilities

• Own the digital workplace user experience and drive continuous improvement.
• Establish metrics for DEX and monitor user sentiment.
• Define SOPs and RACI models ensuring accountability.
• Conduct root cause analysis and remove recurring issues.
• Partner with Service Desk to minimize incidents and improve resolution.
• Lead change initiatives to boost user adoption.
• Standardize endpoint configurations and reduce complexity.
• Define KPIs and deliver reports for senior audiences.
• Own escalation frameworks and incident responses.
• Lead vendor performance aligned with SLAs.
• Drive adoption of practical AI solutions to boost productivity.
• Lead and develop the team to achieve results.

Skills

Windows

Endpoint management

Azure

Automation

Stakeholder influence

Communication

Experience: 7+ yrs

DEX improvement

Service Desk partnering

Change management

KPI reporting

Job description

K&L Gates LLP is seeking a Team Lead: Digital Workplace Engineer to oversee the firmwide digital workplace experience, performance, and reliability of all digital services. You will provide strategic and operational leadership across endpoint engineering, automation, and standardization, aligning Engineering, Service Desk, and Infrastructure teams.

The role emphasizes eliminating user friction, reducing recurring issues, and delivering scalable, global services with governance and measurable