Digital Workplace Analyst: End-User IT & AV Support

AES; Indianapolis (IN); Remote; USD 65,000 - 90,000; Full time

Job summary

AES is seeking a Digital Workplace Senior Analyst to support endpoint management and collaboration platforms (Intune, MECM/SCCM, Autopilot, Teams Rooms) in our Indianapolis operations. You will handle day-to-day end-user support, asset tracking, and large meetings, while building toward deeper ownership of major platforms.

Join AES, a leading US-based power company, and contribute to a high-impact IT environment that values reliability, teamwork, and continuous improvement.

Qualifications

• Bachelor’s degree in IT/CS or equivalent experience.
• 2–5 years in IT support or endpoint/desktop support.
• Experience with Windows 11, Microsoft 365, AD/Entra ID, and Group Policy.
• Knowledge of Intune, MECM/SCCM, Autopilot, or PowerShell scripting.
• Strong troubleshooting, communication, and customer-service skills.

Responsibilities

• Provide Tier Two support for endpoint, applications, and devices; handle escalations from Tier One.
• Assist with Intune, MECM/SCCM, and Autopilot administration and device provisioning.
• Support Crestron AV and large Teams meetings; manage AV issues with Teams Rooms.
• Maintain documentation, SOPs, and knowledge base articles; identify improvements.

Skills

End-user support

Ticket resolution

Customer service

Troubleshooting

Communication

Documentation

PowerShell scripting

Microsoft 365

Active Directory / Entra ID

Group Policy

Education

Bachelor's degree in IT / CS

Tools

Intune

MECM / SCCM

Windows Autopilot

Crestron AV

Teams Rooms

PowerShell scripting

Job description

AES is seeking a Digital Workplace Senior Analyst to support endpoint management and collaboration platforms (Intune, MECM/SCCM, Autopilot, Teams Rooms) in our Indianapolis operations. You will handle day-to-day end-user support, asset tracking, and large meetings, while building toward deeper ownership of major platforms.

Join AES, a leading US-based power company, and contribute to a high-impact IT environment that values reliability, teamwork, and continuous improvement.