Digital Workplace Specialist: Endpoints, AV & Teams

AES Corporation; Indianapolis (IN); Remote; USD 65,000 - 90,000; Full time

Job summary

AES Corporation is seeking a Digital Workplace Senior Analyst to support endpoint management and collaboration platforms like Intune, MECM/SCCM, Autopilot, and Teams Rooms. The role covers day-to-day user support, asset tracking, and AV coordination for large meetings.

You will assist with documentation, automation scripting, and progress toward deeper ownership of major platforms, while collaborating with senior engineers.

Qualifications

• Bachelor's degree in IT/CS or equivalent experience.
• 2–5 years in IT support or endpoint/desktop support.
• Familiarity with Windows 11, Microsoft 365, AD/Entra ID, and Group Policy.
• Experience with Intune, MECM/SCCM, Autopilot or PowerShell scripting.
• Strong troubleshooting, communication and customer-service skills.

Responsibilities

• Application ticket support: Tier Two, escalations, and onboard/offboard activities.
• Endpoint management: Intune, MECM/SCCM, Autopilot administration and scripting.
• Asset tracking & AV/meeting support: printers, Teams Rooms, Crestron, large meetings.
• Documentation & process support: update SOPs and knowledge bases.

Skills

End-User Support

Intune / MECM / Autopilot

PowerShell Scripting

AV / Meeting Support

Documentation & SOPs

Customer Service

Incident Triage & Escalation

Education

Bachelor's degree in IT/CS or related field

Tools

Intune

MECM/SCCM

Windows Autopilot

PowerShell

Crestron AV

Job description

AES Corporation is seeking a Digital Workplace Senior Analyst to support endpoint management and collaboration platforms like Intune, MECM/SCCM, Autopilot, and Teams Rooms. The role covers day-to-day user support, asset tracking, and AV coordination for large meetings.

You will assist with documentation, automation scripting, and progress toward deeper ownership of major platforms, while collaborating with senior engineers.