Office Operations & Employee Experience Lead

AES Indiana; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

AES Indiana is seeking an experienced Office Manager to ensure the smooth day-to-day operation of our Indianapolis office, maintaining a professional, productive, and welcoming environment for staff, visitors, and partners.

You will own office processes, support vendor coordination, and lead workplace engagement activities while building strong relationships across the organization. The right candidate is highly organized, service-oriented, and capable of managing multiple priorities.

Qualifications

• Five years or more of professional experience in office management or senior administrative roles.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Advanced proficiency in Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams).

Responsibilities

• Serve as the primary point of contact for office operations, including parking, mail services, shipping, office supplies, and cleaning services.
• Oversee office and workstation assignments, ensuring workplace guidelines and standards are consistently maintained.
• Maintain office operating procedures, documentation, and records to support efficient workplace operations.
• Monitor day-to-day office activities and identify opportunities for continuous improvement.
• Track, coordinate, and follow up on office requests to ensure timely resolution and escalation when necessary.
• Assess and prioritize competing workplace requests based on operational needs and business impact.
• Maintain inventory levels for office supplies and coordinate replenishment as needed.
• Coordinate workplace logistics and support office-related projects and initiatives.
• Assist with office readiness and workspace preparation for new hires and employee moves.
• Manage relationships with vendors and service providers, ensuring quality service delivery and adherence to expectations.
• Coordinate invoicing, payment processing, and administrative activities for vendor services.
• Maintain vendor information, service records, and key contacts.
• Monitor vendor performance and resolve service-related issues.
• Plan and coordinate location-specific events, employee activities, and workplace celebrations.
• Partner with internal teams and employee resource groups to support engagement initiatives and workplace programs.
• Communicate office updates, procedures, and operational information to employees as needed.
• Serve as a resource for employees regarding workplace services and office processes.

Skills

Office management

Workplace operations

Senior administrative support

Customer service

Time management

Communication

Education

Bachelor's degree or equivalent combination of education and professional experience

Tools

Microsoft 365

Job description

AES Indiana is seeking an experienced Office Manager to ensure the smooth day-to-day operation of our Indianapolis office, maintaining a professional, productive, and welcoming environment for staff, visitors, and partners.

You will own office processes, support vendor coordination, and lead workplace engagement activities while building strong relationships across the organization. The right candidate is highly organized, service-oriented, and capable of managing multiple priorities.