Advanced End-User Support Analyst II — Hybrid

Georgia Power Company; Atlanta (GA); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Southern Company is seeking an Analyst II, End User in Atlanta, GA to deliver advanced end-user technology support across the enterprise. You will troubleshoot incidents, manage device lifecycle, and collaborate with Service Desk, Workplace Support, and planning teams to ensure reliable user experiences.

In this hybrid role, you will work in-office at least three days per week, while applying Nexthink, Copilot, and other DEX tools to analyze telemetry, drive proactive remediation, and improve

Qualifications

• 4-6 years of experience in technical support or related technology support roles.
• Two-year degree in a technology-related field or equivalent military/work experience.
• Bachelor's degree in computer science, information technology, engineering, or a related field preferred.

Responsibilities

• Provide advanced end-user support through proactive device management and incident ownership.
• Escalation point for incidents and service requests that cannot be resolved via standard channels.
• Collaborate with business units, Service Desk, Workplace Support, Planning Analysts, and Application Portfolio teams to deliver end-to-end support.
• Support conference room technology, Microsoft Teams Rooms, AV systems, and collaboration technologies for critical events.
• Deliver remote and in-person support including device deployment, break-fix services, and connectivity resolution.
• Leverage DEX platforms (Nexthink, Copilot, Helix) to identify trends and drive proactive remediation.
• Perform root cause analysis and problem management to reduce recurring incidents.
• Drive operational excellence through automation, analytics, and standardization.
• Manage device lifecycle activities including refresh planning and OS deployment.
• Educate users on technology best practices and promote adoption of solutions.

Skills

End-user support

Analytical thinking

User experience

Communication

Education

Two-year technology degree

Bachelor's degree in CS/IT/Engineering

Tools

Microsoft Intune

MECM/SCCM

PowerShell

Job description

Southern Company is seeking an Analyst II, End User in Atlanta, GA to deliver advanced end-user technology support across the enterprise. You will troubleshoot incidents, manage device lifecycle, and collaborate with Service Desk, Workplace Support, and planning teams to ensure reliable user experiences.

In this hybrid role, you will work in-office at least three days per week, while applying Nexthink, Copilot, and other DEX tools to analyze telemetry, drive proactive remediation, and improve