Digital Workplace Senior Analyst

AES Indiana; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

AES Indiana is seeking a Digital Workplace Senior Analyst to support AES's core endpoint management and collaboration platforms (Intune, MECM/SCCM, Autopilot, Teams Rooms, AV). You’ll handle day-to-day end-user support and asset tracking, with hands-on Crestron AV assistance for large meetings and documentation updates.

This tier-two role advances toward owning major platforms, collaborating with senior engineers, and improving user experience while upholding security and operational standards.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 2–5 years of experience in IT support, or endpoint/desktop support.
• Familiarity with Windows 11, Microsoft 365, Entra ID, and Group Policy.
• Working knowledge of, or hands-on experience with, Microsoft Intune, MECM/SCCM, Windows Autopilot, or PowerShell scripting.
• Strong troubleshooting, communication, and customer-service skills; comfortable working directly with end users.
• Ability to follow documented procedures and escalate appropriately when an issue exceeds scope.

Responsibilities

• Serve as Tier Two support for endpoint, application, and device issues—handling escalations from Tier One/help desk, resolving more complex tickets directly, and escalating platform-level issues to the senior system owners.
• Support onboarding/offboarding activities: workstation provisioning, technology readiness, and asset recovery.
• Endpoint management: Assist with Intune, MECM/SCCM, and Autopilot administration under guidance; device provisioning, compliance policy, application deployment.
• Progressively take on PowerShell scripting/automation tasks for repeatable administrative work.
• Asset tracking & AV/meeting support: track shared equipment, provide Crestron AV support for large Teams meetings.
• Documentation & process support: maintain SOPs and knowledge base; identify opportunities to improve endpoint performance.

Skills

Windows 11

Microsoft 365

Active Directory

Entra ID

Group Policy

Intune

MECM/SCCM

Autopilot

PowerShell

Troubleshooting

Customer service

Communication

End-user support

Documentation

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Intune

MECM/SCCM

Autopilot

PowerShell

Job description

Are you ready to be part of a company that’s not just talking about the future, but actively shaping it? Join The AES Corporation, the largest US-based global power company with a team of 8,300 employees across 12 countries.

AES has been ranked #1 by BloombergNEF in renewable energy sales to corporations in the US and Americas for five consecutive years, providing electricity for millions of people worldwide.

We are proud to foster a strong workplace culture, earning prominent positions in Great Place to Work rankings across the markets where we operate. AES was also named one of the World’s Most Ethical Companies for the 13th consecutive year in 2026, highlighting our dedication to integrity, transparency, and responsible business practices.

Our spirit of innovation continues to earn industry recognition. AES is the only seven-time winner of the Edison Electric Institute’s Edison Awards in the twenty-first century, a distinction honoring global leadership in advancing the electric power industry.

If you're ready to be part of a company that’s not just adapting to change, but driving it, AES is the place for you. We're not just building a more sustainable future, we're powering it.

The Digital Workplace Senior Analyst supports the senior specialists and engineers who own AES's core endpoint management and collaboration platforms (Intune, MECM/SCCM, Autopilot, Teams Rooms, AV, digital signage). This role handles day-to-day end‑user support and ticket resolution, assists with asset tracking for shared equipment such as printers and Teams Rooms hardware, provides Crestron AV support and hands‑on assistance for large meetings over Microsoft Teams, and helps with documentation and basic automation — while building toward deeper ownership of the major platforms.

Key Responsibilities

• Serve as Tier Two support for endpoint, application, and device issues — handling escalations from Tier One/help desk, resolving more complex tickets directly, and escalating platform-level issues to the senior system owners.
• Support onboarding/offboarding activities: workstation provisioning, technology readiness, and asset recovery.

Endpoint management

• Assist with Intune, MECM/SCCM, and Autopilot administration under the guidance of senior team members — device provisioning, compliance policy, application deployment.
• Progressively take on PowerShell scripting/automation tasks for repeatable administrative work.
• Help monitor device compliance and security posture, flagging issues to senior staff and the security team.

Asset tracking & AV/meeting support

• Assist with asset tracking tasks for shared equipment such as printers, Teams Rooms hardware, and similar devices; help keep inventory records accurate.
• Provide Crestron AV support and hands‑on assistance for large, high‑visibility meetings run over Microsoft Teams.
• Support day‑to‑day Teams Rooms hardware/software issues, escalating complex AV configuration work to senior collaboration staff.

Documentation & process support

• Maintain and update documentation, SOPs, and knowledge base articles under guidance.
• Identify and flag opportunities to improve endpoint performance and user experience.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field; or an equivalent combination of education, certifications, and hands‑on experience.
• 2–5 years of experience in IT support, or endpoint/desktop support.
• Familiarity with Windows 11, Microsoft 365, Active Directory/Microsoft Entra ID, and Group Policy.
• Working knowledge of, or hands‑on experience with, Microsoft Intune, MECM/SCCM, Windows Autopilot, or PowerShell scripting.
• Strong troubleshooting, communication, and customer‑service skills; comfortable working directly with end users.
• Ability to follow documented procedures and escalate appropriately when an issue exceeds scope.

Preferred Qualifications

• Hands‑on exposure to Microsoft Intune, endpoint deployment, and mobile device management (Windows, macOS, iOS, Android).
• Experience with Microsoft Teams Rooms, Crestron or other AV control systems, or digital signage platforms.
• PowerShell scripting experience.
• Certifications such as CompTIA A+, Network+, or Security+; Microsoft Certified

Knowledge, Skills & Abilities

• Application & Backend System Support
• End‑User Support & Ticket Resolution
• Intune / MECM / Autopilot Fundamentals
• Crestron & AV Meeting Support (Microsoft Teams)
• Teams Rooms Hardware/Software Support
• Asset Tracking (Printers, Teams Rooms Equipment, similar devices)
• PowerShell Scripting
• Digital Signage Solutions
• Technical Documentation
• Customer Service & Communication
• Incident Triage & Escalation
• Vendor & Project Support

Scope & Impact

This is a tier two role that supports the senior specialists and engineers who own AES’s core endpoint and collaboration platforms. The Support Analyst keeps day‑to‑day tickets, asset tracking, and AV/meeting support running smoothly — including Crestron systems and large Microsoft Teams meetings.

AES is an Equal Opportunity Employer who is committed to building strength and delivering long‑term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.