IT Support Analyst

Mondo; Dallas (TX); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401(k) with employer match

PTO & sick days

Holidays

Employee Assistance Program

Family Planning Program

Job summary

Mondo is seeking an IT Support Analyst to deliver frontline IT support for our Dallas office, partnering with infrastructure, security, and cloud teams to ensure a reliable technology experience across locations.

The role covers onsite and remote end-user support, incident management in ITSM, asset inventory, and user onboarding/offboarding. Expect collaboration with leadership and cross‑functional teams in a fast-paced environment.

Qualifications

• Minimum 2 years in IT Support, Service Desk, or Desktop Support; ideal 4–6 years
• Experience in a law firm or private equity environment
• Hands-on troubleshooting in Windows, macOS, and Microsoft 365 including Exchange Online, Teams, and admin centers
• Experience supporting C-level executives and senior stakeholders
• Familiarity with IAM tools like Entra ID, AD, Okta; password resets and integration support
• Fundamental networking knowledge: DNS, DHCP, VPN, firewalls, switches, Wi‑Fi
• Clear written and verbal communication with a service-oriented mindset

Responsibilities

• Provide onsite IT support for Dallas-based employees and remote support as needed
• Troubleshoot hardware, software, and connectivity across Windows/macOS endpoints and devices
• Support conference rooms and audiovisual equipment during live meetings
• Manage incidents in the ITSM platform from ticket to resolution
• Assist with onboarding/offboarding, device provisioning, and access management
• Maintain inventory of laptops, peripherals, and accessories; track moves and disposals
• Collaborate with IT leadership on rollout, refresh cycles, and process improvements

Skills

Strong written and verbal comms

Customer-focused service

Interpersonal skills

Problem solving / troubleshooting

Education

Bachelor's degree in CS or related field

Tools

Windows

macOS

Microsoft 365 / Exchange Online / Teams

Entra ID / Active Directory / Okta

DNS / DHCP / VPN / Firewalls / Switches / Wi‑Fi

Intune / Azure VMs

CrowdStrike

Zoom / Slack / Teams / Egnyte

Job description

Job Title: IT Support Analyst Location-Type: Onsite, Dallas, TX Start Date: ASAP Duration: Permanent Compensation Range: 90k-110k/yr Visa Sponsorship: Not eligible for visa sponsorship

Benefits:

• Health (100% of medical premiums covered)
• Dental (100% of premiums covered)
• Vision (100% of medical premiums covered)
• 401(k) with employer match up to 6%
• 14 days PTO
• 9 sick days annually
• 11 holidays
• Employee Assistance Program
• Family Planning Program

Job Description:

The IT Support Analyst serves as the primary frontline IT resource for the client's Dallas office, delivering hands-on end user support while partnering with infrastructure, security, and cloud teams to ensure a consistent and reliable technology experience across all locations.

Job Summary

• Provide onsite IT support for Dallas-based employees and remote support for users across other office locations as needed
• Troubleshoot hardware, software, and connectivity issues across Windows and macOS endpoints, peripherals, mobile devices, and standard business applications
• Support conference rooms, audio-visual equipment, and live meeting needs, including real-time troubleshooting during meetings
• Track, manage, and resolve incidents and service requests through the organization's ITSM ticketing platform, owning issues through to resolution
• Assist with employee onboarding and offboarding, including device provisioning, access setup and removal, and coordination with internal stakeholders
• Maintain accurate inventory of laptops, peripherals, and accessories, including assignments, moves, replacements, and secure disposal
• Partner with IT leadership and adjacent teams on technology rollouts, refresh cycles, and operational improvement initiatives

Minimum Requirements:

• Minimum of 2 years of experience in an IT Support, Service Desk, or Desktop Support role, with a sweet spot of 4-6 years
• Must have experience within a law firm or private equity industry
• Strong hands-on troubleshooting experience with Windows, macOS, and Microsoft 365, including Exchange Online, Teams, and admin centers
• Experience supporting C-level executives and senior stakeholders in a formal professional environment
• Familiarity with identity and access management tools such as Entra ID, Active Directory, and Okta, including password resets and integration support
• Basic understanding of networking fundamentals, including DNS, DHCP, VPN, firewalls, switches, and Wi-Fi
• Clear written and verbal communication skills with a service-oriented, customer-focused mindset and strong interpersonal skills

Preferred Qualifications:

• Experience with endpoint management platforms such as Microsoft Intune and Azure virtual machine support
• Exposure to endpoint security tools such as CrowdStrike, including alert triage and initial incident response
• Familiarity with collaboration and productivity tools including Zoom, Slack, Teams, and Egnyte
• Prior experience supporting users across multiple office locations nationally or globally
• Experience as the sole IT resource responsible for Tier 1 ticketing at a given office location
• Bachelor's degree in Computer Science or a related field, or equivalent experience in lieu of degree