Technical Support

Spectraforce Technologies; Plano (TX); On-site; USD 27,552 - 41,328; Full time

Job summary

Spectraforce Technologies in Plano, TX is seeking a Technical Support Specialist for a 6‑month onsite contract. You will support the Service Desk, handle intake calls, and deliver customer‑focused assistance to end users.

The role requires strong communication, experience with Windows 10, ticketing systems like Zendesk and ServiceNow, and the ability to collaborate across teams to improve site operations.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 1 year of experience in tech support and administration.
• At least 1 year of remote tech administration and end user support.
• At least 1 year of experience with Windows 10.
• At least 1 year of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow).

Responsibilities

• Assist the Service Desk by actively taking intake calls.
• Provide top‑notch customer focused support.
• Have excellent written and verbal communication skills.
• Engage in cross‑training efforts amongst peers where applicable.
• Contribute to site level operational readiness and process improvements.
• Effectively manage as needed.
• Self‑aware of gaps in skills and works to improve.
• Frequently collaborates with site lead, acting as back‑up when delegated.
• Cross‑platform collaboration with immediate peers.

Skills

Customer service

Verbal and written communication

Team collaboration

Problem solving

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Zendesk

HPSM

ServiceNow

Microsoft Office

Job description

Job Title: Technical Support

Location: Plano, TX - Onsite

Duration: 6 months

Job Description

Customer Support and Advocate Specialist

Responsibilities

• Assist the Service Desk by actively taking intake calls
• Provide top‑notch customer focused support
• Have excellent written and verbal communication skills
• Engage in cross‑training efforts amongst peers where applicable
• Contribute to site level operational readiness and process improvements
• Effectively manage as needed
• Self‑aware of gaps in skills and works to improve
• Frequently collaborates with site lead, acting as back‑up when delegated
• Cross‑platform collaboration with immediate peers

Basic Qualifications

• High School Diploma, GED, or equivalent certification
• At least 1 year of experience in tech support and administration
• At least 1 year of remote tech administration and end user support
• At least 1 year of experience with Windows 10
• At least 1 year of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow)

Preferred Qualifications

• Bachelor's degree in business, Information Systems, Computer Science, or military experience
• 1+ years of experience with Active Directory services integration
• 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
• 1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX)
• 1+ years of macOS Server administration experience
• 1+ years of experience with Active Directory
• 1+ years of experience with macOS - High Sierra or earlier operating system
• 1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM
• 1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype
• 1+ years of experience with Mac experience supporting 100+ end users
• 1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS
• Apple certification(s)