Digital Support Specialist — Entry Level & QA Advocate

TEKsystems; Colorado Springs (CO); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision

Transportation benefits

401(k)/Roth

Life & AD&D insurance

Short/Long-term disability

HSA & DCFSA

Employee Assistance Program

PTO / Vacation / Sick Leave

Descripción de la vacante

TEKsystems is seeking an entry-level Digital Support Representative Jr for a contract-to-hire role based in Colorado Springs, CO. You will deliver exceptional service through digital channels, assist with troubleshooting, and communicate resolutions to members and staff.

The role emphasizes improving defect tracking, supporting new features, and increasing digital usage while gathering feedback to enhance member experience.

Formación

• Experience in digital product/support environments is a plus.
• Ability to translate technical concepts into clear instructions for staff and members.
• Strong communication and problem-solving skills.

Responsabilidades

• Deliver exceptional service to members and internal staff via Ent's digital channels.
• Assist in troubleshooting reported issues and capture steps to reproduce.
• Monitor the status of requests and report defects to the development team for resolution.
• Participate in user acceptance testing prior to product releases.

Conocimientos

Troubleshooting

Support

Customer service

Software support

Call center

Mobile application

Descripción del empleo

TEKsystems is seeking an entry-level Digital Support Representative Jr for a contract-to-hire role based in Colorado Springs, CO. You will deliver exceptional service through digital channels, assist with troubleshooting, and communicate resolutions to members and staff.

The role emphasizes improving defect tracking, supporting new features, and increasing digital usage while gathering feedback to enhance member experience.