Customer-Facing Systems Administrator (On-Site)

TrustedQA, Inc.; Colorado Springs (CO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and life insurance options

Matching 401(k) program

Education reimbursement

Job summary

TrustedQA, Inc. is seeking an IT Support Specialist based in Colorado Springs, CO. The successful candidate will be responsible for addressing user-level interactions, troubleshooting technical issues, and contributing to ongoing projects, including MDA flight tests.

The ideal candidate should possess strong IT skills alongside customer service experience, with a minimum of 3+ years in IT support roles. Comprehensive benefits and a supportive work environment are offered.

Qualifications

• 3+ years experience in IT support roles or relevant qualifications.
• Experience in creating domain accounts and troubleshooting user issues.
• Ability to write and edit technical documentation.

Responsibilities

• Serve as first line of defense for user interactions and issues.
• Support users in person, by phone, email, or instant messaging.
• Contribute to MDA flight tests and ongoing X-Lab projects.

Skills

Customer service skills

IT troubleshooting

Interfacing with users

Technical documentation

Education

Advanced degree

Bachelor's degree

Tools

Windows 10/11

RedHat 7/8/9

Atlassian Confluence

Job description

TrustedQA, Inc. is seeking an IT Support Specialist based in Colorado Springs, CO. The successful candidate will be responsible for addressing user-level interactions, troubleshooting technical issues, and contributing to ongoing projects, including MDA flight tests.

The ideal candidate should possess strong IT skills alongside customer service experience, with a minimum of 3+ years in IT support roles. Comprehensive benefits and a supportive work environment are offered.