Web Support Specialist — CRM & Site QA

INT Technologies; Colorado Springs (CO); On-site; USD 45,000 - 65,000; Full time

Job summary

INT Technologies in Colorado Springs is seeking a Web Support Technician to manage web support calls, ensuring the functionality and accuracy of all related websites. This role requires frequent contact with end-users and collaboration with internal managers and third-party vendors.

Qualified candidates will have 2 years of IT customer support experience, excellent communication skills, and a strong understanding of dealership operations. Emphasis is placed on customer service and technical problem-solving.

Qualifications

• 2 years of customer support experience in IT help desk environment is required.
• Understanding of automobile dealership operations is a plus.
• Strong listening skills and ability to empathize with customers.

Responsibilities

• Field all web support calls and document issues.
• Ensure functionality and accuracy of all Phil Long websites.
• Log work orders and follow up on projects.
• Test lead forms and phone numbers for compliance.

Skills

Customer service

Communication skills

Problem-solving

Technical support

Education

2-year degree in computer related field preferred

Job description

INT Technologies in Colorado Springs is seeking a Web Support Technician to manage web support calls, ensuring the functionality and accuracy of all related websites. This role requires frequent contact with end-users and collaboration with internal managers and third-party vendors.

Qualified candidates will have 2 years of IT customer support experience, excellent communication skills, and a strong understanding of dealership operations. Emphasis is placed on customer service and technical problem-solving.