DHS Customer Service Specialist (Hybrid)

El Paso County, Colorado; Colorado Springs (CO); Hybrid; USD 25,000 - 27,000; Part time

Job summary

Department of Human Services in Colorado Springs seeks a customer-focused individual to support the Customer Service Line and connect clients with accurate information and resources. The role requires clear communication, needs assessment, and timely, solution-oriented support in a fast-paced environment.

DHS emphasizes in-person presence and may implement a hybrid schedule after the initial evaluation. Background checks including TRAILS may be required.

Qualifications

• Proficiency with basic PC and office software.
• Experience using Microsoft Office preferred.
• Able to assess customer needs and provide timely responses.
• Ability to work in high-volume, stressful environments.

Responsibilities

• Provide customer service, information, and intervention to DHS clients and the public.
• Assist with program applications and referrals to housing and other services.
• Issue and resolve EBT card or account problems as needed.
• Read and interpret department policies and ensure quality service.

Skills

PC skills

Microsoft Office

Communication abilities

Problem-solving

Customer interaction

Education

High school diploma or equivalent

Associate’s degree or higher may substitute experience

Tools

CBMS systems

Office equipment

Job description

Department of Human Services in Colorado Springs seeks a customer-focused individual to support the Customer Service Line and connect clients with accurate information and resources. The role requires clear communication, needs assessment, and timely, solution-oriented support in a fast-paced environment.

DHS emphasizes in-person presence and may implement a hybrid schedule after the initial evaluation. Background checks including TRAILS may be required.