Technical Support Representitive

TEKsystems; Madison (WI); Remote; USD 34,095 - 48,560; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems is seeking a proactive Technical Support Specialist to assist customers with complex technical issues, mainly focusing on SQL Server and application troubleshooting. This fully remote role emphasizes strong problem-solving capabilities and collaborating across teams to ensure a high standard of support.

Qualifications

• Experience in a production support environment.
• Ability to work independently and make judgment calls.
• Familiarity with healthcare software is a plus.

Responsibilities

• Support customers and consultants with complex technical issues.
• Write SQL queries to analyze and resolve problems.
• Log bugs and collaborate with the dev team.

Skills

Problem-solving

Technical support experience

SQL Server knowledge

Collaboration

Job description

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We're hiring a Technical Support Specialist!

We’re looking for someone who’s great at solving complex technical issues and enjoys working independently. This role is all about supporting our customers and consultants with top-notch technical help—especially around SQL Server and application troubleshooting.

What You’ll Be Doing

• Helping customers and consultants with technical issues using your deep knowledge of support best practices.
• Troubleshooting and resolving complex problems—this isn’t just basic support.
• Writing SQL queries to dig into data and help resolve issues.
• Working with internal teams (like dev and escalation) to get things fixed and keep everyone aligned.
• Supporting advanced features and integrations in our CSC application suite.
• Logging bugs and working with the dev team to get them addressed.
  
  
  

What We’re Looking For

• Strong experience in technical support, especially with SQL Server.
• Someone who’s worked in a production support environment before.
• A problem-solver who’s comfortable working independently and making judgment calls.
• A collaborative mindset—you’ll be working across teams and need to communicate clearly.
• Bonus if you’ve worked with healthcare software or are familiar with industry standards and regulations.
  
  
  

We’re looking for someone who’s proactive, open to feedback, and ready to jump in and make a difference. If that sounds like you, we’d love to hear from you!

Pay And Benefits

The pay range for this position is $30.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 4, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  IT Services and IT Consulting

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