Digital Support Specialist - Ambulatory - Hybrid

Community Health Network; Indianapolis (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Community Health Network is seeking a Digital Support Specialist to provide high-quality end-user training and hands-on Epic application support across care settings. You will collaborate with IT and training teams, deliver both classroom and virtual sessions, and guide users through go-lives and upgrades.

The role emphasizes strong communication, presentation skills, and deep understanding of clinical workflows, with ongoing opportunities for professional growth and skill development within the

Qualifications

• Bachelor’s degree required or equivalent combination of education and experience.
• Minimum of two years healthcare and/or IT training experience.
• Strong instructional and presentation abilities.
• Deep understanding of clinical workflows.
• Effective troubleshooting and communication abilities.
• Passion for continuous learning and improvement.

Responsibilities

• Deliver virtual and in-person coaching and real-time support to end users.
• Lead onsite training events and develop training materials.
• Credential in multiple Epic applications as needed and support go-lives/upgrades.
• Collaborate with IT, training, and operational teams to optimize workflows.
• Facilitate engaging classroom and virtual training sessions and document learner progress.

Skills

Epic training

End-user training

Technical support

Communication skills

Presentation skills

Clinical workflows

Troubleshooting

Education

Bachelor's degree

Tools

Epic Systems

Job description

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Digital Support Specialist is a dual-function expert in end-user training and clinical/non-clinical application support, with a strong focus on Epic systems. This role delivers high-quality technical training, provides hands‑on support, and ensures seamless adoption and optimization of applications across diverse care settings. The specialist collaborates with IT, training, and operational teams to drive effective application use and workflow integration.

Key Responsibilities

Coaching & Engagement

• Deliver virtual coaching and real-time support to end users.
• Lead onsite training events
• Analyze system data to identify optimization opportunities.
• Document and share caregiver feedback for continuous improvement.

Content Development & Collaboration

• Partner with Principal and Technical Trainers to ensure content accuracy.
• Observe workflows and suggest curriculum updates.
• Test and validate lesson plans in training environments.
• Identify and report build/workflow inconsistencies.

Epic Credentialing & Application Support

• Credential in multiple Epic applications as needed.
• Provide at‑the‑elbow support during go‑lives, upgrades, and rounding.
• Offer workflow enhancement and general IT support.

Training Delivery & Facilitation

• Facilitate engaging classroom and virtual training sessions.
• Prepare materials and follow standard operating procedures.
• Foster a collaborative learning environment and adapt teaching methods to learner needs.

Exceptional Skills And Qualifications

• Bachelor’s Degree is required.
• A combination of education and experience may be considered in lieu of a degree.
• Minimum of two (2) years of healthcare and/or relevant IT training experience required.
• Strong instructional and presentation skills.
• Deep understanding of clinical workflows.
• Effective troubleshooting and communication abilities.
• Passion for continuous learning and improvement.

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.