Digital Services Relationship Specialist

AFC Automotive Finance Corporation; Carmel (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision benefits

401K with company match

Paid vacation and personal time

Paid parental leave

Job summary

AFC Automotive Finance Corporation in Carmel, IN is seeking a Relationship Associate - Digital Services to support digital markets by managing dealer accounts, analyzing data, and building strong customer relationships. You will work with sales support and field staff to meet branch goals.

The role emphasizes attentive service, accuracy, and collaboration with internal teams to promote product solutions, campaigns, and timely issue resolution.

Qualifications

• 2 years of experience in customer-facing, sales, or sales support roles.
• Ability to work in a multi-tasking environment with strong productivity and adaptability.
• Familiarity with mobile apps and software technology.

Responsibilities

• Develop understanding of customer needs using CRM tools and work queues.
• Identify dealer needs to promote product solutions and campaigns.
• Manage accounts and drive dealer growth through performance-related discussions.
• Service and mitigate risk on customer accounts.
• Provide same-day servicing on tasks to support digital markets.
• Act as main contact for dealerships in your book of business and drive growth.

Skills

Customer service

Account management

Data analysis

Sales support

Communication

Tools

Google Workspace

Salesforce

Tableau

Job description

AFC Automotive Finance Corporation in Carmel, IN is seeking a Relationship Associate - Digital Services to support digital markets by managing dealer accounts, analyzing data, and building strong customer relationships. You will work with sales support and field staff to meet branch goals.

The role emphasizes attentive service, accuracy, and collaboration with internal teams to promote product solutions, campaigns, and timely issue resolution.