Relationship Associate - Digital Services

AFC Automotive Finance Corporation; Carmel (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision benefits

401K with company match

Paid vacation and personal time

Paid parental leave

Job summary

AFC Automotive Finance Corporation in Carmel, IN is seeking a Relationship Associate - Digital Services to support digital markets by managing dealer accounts, analyzing data, and building strong customer relationships. You will work with sales support and field staff to meet branch goals.

The role emphasizes attentive service, accuracy, and collaboration with internal teams to promote product solutions, campaigns, and timely issue resolution.

Qualifications

• 2 years of experience in customer-facing, sales, or sales support roles.
• Ability to work in a multi-tasking environment with strong productivity and adaptability.
• Familiarity with mobile apps and software technology.

Responsibilities

• Develop understanding of customer needs using CRM tools and work queues.
• Identify dealer needs to promote product solutions and campaigns.
• Manage accounts and drive dealer growth through performance-related discussions.
• Service and mitigate risk on customer accounts.
• Provide same-day servicing on tasks to support digital markets.
• Act as main contact for dealerships in your book of business and drive growth.

Skills

Customer service

Account management

Data analysis

Sales support

Communication

Tools

Google Workspace

Salesforce

Tableau

Job description

Who We Are

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: https://www.autofinance.com/ AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https://corporate.openlane.com/.

AFC's Core Values

Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.

Powered by Passion. We believe that "passion is our superpower" and that every success is built upon the commitment and perseverance of our employees.

Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.

Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other’s efforts. We stand committed to the success of our customers.

What We Offer

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

We're Looking For

We are seeking a Relationship Associate - Digital Services with experience in managing accounts, analyzing data, building relationships, and working as part of a team to meet branch goals. You will be part of a servicing team responsible for providing support to digital markets allowing field employees to spend more time with customers. The ideal candidate will have experience in customer-facing roles, sales or sales support, and a keen eye for attention to detail.

You Are

• Focused on Elevating Relationships: You believe integrity and honesty build long-lasting relationships; connecting with your customers as well as your peers, celebrating their wins, and supporting them through their struggles.
• Powered by Passion: You are obsessed with customer service and helping our customers realize their unlimited potential. You understand our dealer’s success is built upon the commitment and perseverance of your efforts.
• Vision-Driven: You focus on understanding your customers' future needs and are dedicated to continuous improvement; making it easier for customers to do business while preparing for what’s to come.
• Dedicated: You have an unwavering "people-first" commitment to ensure success and provide support to your customers and team.

Where you will work

Your work is performed as an onsite employee at our Carmel, IN headquarters location.

You Will

• Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues.
• Identify dealer needs to promote product solutions and campaigns.
• Manage accounts and enhance dealer growth by engaging in focused performance-related discussions.
• Manage, service, and mitigate risk on customer accounts.
• Manage existing accounts and drive new growth opportunities.
• Provide same-day servicing on all tasks/transactions to support digital markets.
• Act as the main point of contact for dealerships within your assigned book of business and drive growth by understanding your customer’s business needs.
• Align with internal and external stakeholders, ensuring commitment to objectives and successful outcomes.
• Work closely with operational resources to ensure timely resolution of issues, while maintaining strong communication with internal and external stakeholders.

Must Have's

• Two years of experience in customer-facing, sales, or sales support roles.
• Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity and the ability to adapt.
• Ability to use and understand technology required for your position such as mobile applications and software.
• Ability to work independently and autonomously when needed as well as part of a team.
• High level of accountability towards local goals and business targets.

Nice to Have's

• Previous auto industry experience.
• Experience with Google Workspace, Salesforce, and Tableau.

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world's largest OEMs, dealers, fleet operators, rental companies and financial institutions. We're a technology company delivering next generation tools to accelerate and simplify remarketing. We're an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we're an auction company powering the world's most advanced digital used vehicle marketplaces.

OPENLANE is an equal opportunity employer and a drug-free workplace.