Auto Dealer Relationship Manager

Openlane; Wilmington (NC); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision benefits

401K / RRSP with company match

Paid vacation and sick time

Tuition reimbursement

Volunteer days

Job summary

AFC (Automotive Finance Corporation), a subsidiary of OPENLANE, seeks a Relationship Specialist to elevate dealer relationships in the Wilmington/Raleigh market. You will work to provide financing solutions, grow AFC revenue, and balance risk through strong customer service.

The role requires 3–5 years in customer-facing roles, a valid driver’s license, and willingness to travel within your territory. Competitive pay and comprehensive benefits are offered.

Qualifications

• 3–5 years in customer-facing, sales, or sales support roles.
• Valid driver's license with reliable transportation.
• Willingness to travel 50–75% within your market.
• Able to multitask in a fast-paced environment and resolve dealer issues.
• Strong understanding of portfolio management, risk, and new business development.

Responsibilities

• Use CRM tools to understand customer needs and manage work queues.
• Grow the portfolio organically and support product campaigns and partnerships.
• Manage existing accounts and balance risk while pursuing new opportunities.
• Collaborate with team to exceed local goals and drive customer success.

Skills

Customer relationship management

Sales experience

Travel willingness

Excellent communication

Independent / team work

Tools

Salesforce

Google Workspace

Tableau

Job description

AFC (Automotive Finance Corporation), a subsidiary of OPENLANE, seeks a Relationship Specialist to elevate dealer relationships in the Wilmington/Raleigh market. You will work to provide financing solutions, grow AFC revenue, and balance risk through strong customer service.

The role requires 3–5 years in customer-facing roles, a valid driver’s license, and willingness to travel within your territory. Competitive pay and comprehensive benefits are offered.