Relationship Associate - Digital Services

Openlane; Carmel (IN); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Paid time off

Job summary

Openlane's AFC unit in Carmel, IN is seeking a Relationship Associate - Digital Services to support digital markets and dealer accounts. The role involves using CRM tools to understand customer needs, promote product solutions, and manage an active book of business with emphasis on timely, accurate service.

You will collaborate with cross-functional teams to drive growth, address issues promptly, and maintain strong relationships with dealerships to meet branch goals.

Qualifications

• Two years of experience in customer-facing, sales, or sales support roles.

Responsibilities

• Develop an understanding of customer needs by using CRM tools and work queues.
• Identify dealer needs to promote product solutions and campaigns.
• Manage accounts and enhance dealer growth by engaging in focused performance-related discussions.
• Provide same-day servicing on tasks/transactions to support digital markets.
• Act as the main point of contact for dealerships within your assigned book of business.

Job description

## Relationship Associate - Digital ServicesApply: Onsite: US - IN - Carmel (OPENLANE): Full time: Posted Today: R-254960**Who We Are:** At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: https://www.autofinance.com/ AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https://corporate.openlane.com/. **AFC’s Core Values:** **Elevating Relationships.** We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own. **Powered by Passion.** We believe that “passion is our superpower” and that every success is built upon the commitment and perseverance of our employees. **Vision-driven.** We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination. **Dedicated to You.** We demonstrate value and appreciation by recognizing and validating each other’s efforts. We stand committed to the success of our customers. **What We Offer:*** Competitive pay* Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)* Immediately vested 401K (US) or RRSP (Canada) with company match* Paid Vacation, Personal, and Sick Time* Paid maternity and paternity leave (US)* Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)* Robust Employee Assistance Program* Employer paid Leap into Service Day to volunteer* Tuition Reimbursement for eligible programs* Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization* Company culture of internal promotions, diverse career paths, and meaningful advancement**We’re Looking For:**We are seeking a Relationship Associate - Digital Services with experience in managing accounts, analyzing data, building relationships, and working as part of a team to meet branch goals. You will be part of a servicing team responsible for providing support to digital markets allowing field employees to spend more time with customers. The ideal candidate will have experience in customer-facing roles, sales or sales support, and a keen eye for attention to detail. **You Are:*** **Focused on Elevating Relationships:** You believe integrity and honesty build long-lasting relationships; connecting with your customers as well as your peers, celebrating their wins, and supporting them through their struggles.* **Powered by Passion:** You are obsessed with customer service and helping our customers realize their unlimited potential. You understand our dealer’s success is built upon the commitment and perseverance of your efforts.* **Vision-Driven:** You focus on understanding your customers’ future needs and are dedicated to continuous improvement; making it easier for customers to do business while preparing for what’s to come.* **Dedicated:** You have an unwavering “people-first” commitment to ensure success and provide support to your customers and team. **Where you will work:** Your work is performed as an onsite employee at our **Carmel, IN** headquarters location. **You Will:*** Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues.* Identify dealer needs to promote product solutions and campaigns.* Manage accounts and enhance dealer growth by engaging in focused performance-related discussions.* Manage, service, and mitigate risk on customer accounts.* Manage existing accounts and drive new growth opportunities.* Provide same-day servicing on all tasks/transactions to support digital markets.* Act as the main point of contact for dealerships within your assigned book of business and drive growth by understanding your customer’s business needs.* Align with internal and external stakeholders, ensuring commitment to objectives and successful outcomes.* Work closely with operational resources to ensure timely resolution of issues, while maintaining strong communication with internal and external stakeholders. **Must Have’s:*** Two years of experience in customer-facing, sales, or sales support roles.* Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity and the ability to adapt.* Ability to use and understand technology required for your position such as mobile applications and software.* Ability to work independently and autonomously when needed as well as part of a team.* High level of accountability towards local goals and business targets. **Nice to Have’s:*** Previous auto industry experience.* Experience with Google Workspace, Salesforce, and Tableau.**Sound like a match? Apply Now - We can't wait to hear from you!**