Digital Services Operations Manager - Substation Projects

Hitachi Vantara Corporation; Houston (TX); On-site; USD 100,000 - 150,000; Full time

Job summary

Hitachi Energy is seeking an Operations Manager for Digital Services in the United States. You will oversee front-end technical sales support, order acceptance, and project execution for digital projects and services nationwide, coordinating with Sales, Engineering, Quality, Purchasing, and production teams to ensure timely, cost-effective delivery.

The role requires a technical/business background, a Bachelor’s degree, and the ability to travel up to 30%.

Qualifications

• Bachelor’s degree in a technical or business-related field.
• 5-10 years of experience in operations, project management, digital services, field service, or related technical environments.
• Strong organizational skills and attention to detail; able to manage multiple deadlines.
• Effective communication across technical, operational, and customer-facing teams.
• Programming experience connecting IIoT devices; SAP experience preferred.
• Able to travel domestically up to 30% as needed.

Responsibilities

• Process and acknowledge orders using Salesforce and SAP, ensuring data accuracy.
• Manage the execution of digital field substation equipment monitoring projects, including schedules, inventory, lead times, and field service activities.
• Directly manage a team of service technicians and support personnel development.
• Prepare operations budgets and regularly review and forecast direct and indirect project costs.
• Coordinate warranty and support activities with the Global Call Center to resolve customer issues promptly.
• Serve as the subject matter resource for substation equipment monitoring projects and devices.
• Coordinate among Sales, Engineering, Quality, Purchasing, and production teams to deliver orders on time, within cost expectations, and to quality standards.
• Prepare technical specifications and documentation, investigate technical problems, and provide recommendations for reports and root cause investigation.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Skills

Project coordination

Communication

Attention to detail

Team collaboration

IIoT programming

Education

Bachelor’s degree

Tools

Salesforce

SAP

Job description

Hitachi Energy is seeking an Operations Manager for Digital Services in the United States. You will oversee front-end technical sales support, order acceptance, and project execution for digital projects and services nationwide, coordinating with Sales, Engineering, Quality, Purchasing, and production teams to ensure timely, cost-effective delivery.

The role requires a technical/business background, a Bachelor’s degree, and the ability to travel up to 30%.