Digital Services Operations Lead

Hitachi Vantara Corporation

Greensburg (Westmoreland County)

On-site

USD 90,000 - 130,000

Full time

2 days ago

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Job summary

Hitachi Energy is seeking an experienced Operations Manager for Digital Services to oversee front-end sales support, order processing, and project execution for nationwide digital projects. You will manage field substation monitoring initiatives, lead a team of technicians, and coordinate cross-functional teams to meet schedules, budgets, and quality standards.

The role requires 5–10 years in operations or related fields, a technical or business degree, and up to 30% domestic travel.

Qualifications

Bachelor’s degree in a technical or business-related field.
5–10 years of overall professional experience in operations, project management, digital services, field service, or related technical environments.
Candidate must have work authorization to work in the United States.
Ability to travel domestically up to 30% as required by business needs.
Programming experience connecting IIoT devices; SAP experience is preferred.

Responsibilities

Manage front-end technical sales support, order acceptance, and project execution for digital projects/services.
Oversee digital field substation equipment monitoring projects, including scheduling, inventory, lead times, and field service activities.
Directly manage a team of service technicians and support personnel development.
Prepare operations budgets and forecast direct and indirect project costs.
Coordinate warranty and support activities with the Global Call Center to resolve customer issues promptly.
Coordinate among Sales, Engineering, Quality, Purchasing, and production teams to deliver orders on time and within cost/quality standards.
Prepare technical specifications and documentation; investigate problems and provide root-cause analysis.