Digital Sales Concierge: Convert Leads to Appointments

D.R. Horton; Edmond (OK); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation, Sick, Personal Time and HSA/

Job summary

D.R. Horton, Inc. in Edmond, OK, is seeking an Online Sales Concierge to convert internet leads into onsite visits and sales.

You will manage website and partner leads, ensure a positive online, chat, or phone experience, and schedule appointments with onsite Sales Representatives. This role requires strong communication, teamwork, attention to detail, and proficiency with MS Office. You will track leads in CRM, generate monthly reports, and stay informed about communities and plans.

Qualifications

• Strong written and verbal communication skills.
• Ability to manage multiple tasks with attention to detail.
• Experience using MS Office and email tools.
• Proven teamwork skills and professional presentation.

Responsibilities

• Manage all incoming internet leads from company website and outsourced sources.
• Ensure a positive online, chat, or phone experience for customers.
• Convert qualified leads into office appointments with onsite Sales Representatives.
• Enter and update information in a CRM database.
• Generate monthly sales and marketing reports and website traffic analyses.
• Maintain knowledge of communities, products, plans, and amenities.

Skills

Interpersonal skills

Written communication

Verbal communication

Teamwork

Attention to detail

MS Office proficiency

Education

High school diploma or GED

1–3 years related experience

Tools

CRM software

Email management

Job description

D.R. Horton, Inc. in Edmond, OK, is seeking an Online Sales Concierge to convert internet leads into onsite visits and sales.

You will manage website and partner leads, ensure a positive online, chat, or phone experience, and schedule appointments with onsite Sales Representatives. This role requires strong communication, teamwork, attention to detail, and proficiency with MS Office. You will track leads in CRM, generate monthly reports, and stay informed about communities and plans.