Digital Product Merchandising Manager

Staffmark Group; Plano (TX); On-site; USD 125,000 - 140,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid Time Off

Job summary

Staffmark Group in Plano, TX seeks a Digital Product Merchandising Manager to lead cross-LOB initiatives across website and Shop App. This on-site role requires owning requirements, coordinating with Product, Design, Engineering, and Global teams, and translating global direction into local experiences.

The ideal candidate has 7+ years in ecommerce or digital product, strong analytics, and proven ability to drive growth through merchandising, experiments and customer journey optimization.

Qualifications

• Bachelor's degree required.
• 7+ years in eCommerce, digital merchandising, or related fields.
• Strong understanding of customer journeys and growth levers.
• Experience leading complex cross-functional initiatives from requirements through launch.

Responsibilities

• Manage a portfolio of cross-LOB initiatives across website and Shop App.
• Maintain knowledge of website experiences, promotions and customer journeys.
• Identify cross-site dependencies, risks, friction and growth opportunities.
• Partner with category teams to keep merchandising cohesive across ecosystems.
• Support prioritization based on customer impact, value and feasibility.
• Analyze the end-to-end customer journey to improve discovery, conversion and engagement.
• Develop cross-category merchandising, cross-sell, upsell, bundles and ecosystem recommendations.
• Work with Product and Design to identify gaps and develop actionable recommendations.
• Hypothesize and support experimentation based on customer behavior and performance.
• Ensure campaigns are integrated across touchpoints and coordinate with Global teams.

Skills

Stakeholder Management

Process Improvement

Product Road Mapping

Education

Bachelor's degree

Job description

Job Title: Digital Product Merchandising Manager

Location: Plano, TX

Pay Rate: 64.00hr - 64.00hr

Schedule: Fully on-site, Monday thru Friday 8:00AM to 5:00PM (hours may vary)

Staffmark Total Talent Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices and appliances located in Plano, TX.

Digital Product Merchandising Manager

Top Skills:

• Stakeholder Management
• Process improvement
• Product road mapping

Responsibilities:

• Manage a portfolio of cross-LOB initiatives and experiences across website and Shop App.
• Maintain comprehensive working knowledge of website and Shop App experiences, capabilities, promotions and customer journeys across LOBs.
• Proactively identify cross-site dependencies, inconsistencies, risks, customer friction and growth opportunities.
• Partner with category teams to ensure merchandising and customer experiences remain cohesive across our broad ecosystem.
• Support prioritization of cross-LOB initiatives based on customer impact, business value, performance and execution feasibility.
• Analyze the end-to-end customer journey to identify opportunities to improve discovery, consideration, conversion, engagement, AOV and attach.
• Develop cross-category merchandising, cross-sell, upsell, bundle and ecosystem recommendations.
• Identify experience gaps and develop actionable recommendations in partnership with Product and Design.
• Develop hypotheses and support experimentation and optimization based on customer behavior and performance.
• Ensure growth recommendations consider the full customer journey rather than individual pages or LOBs in isolation.
• Own or manage business requirements and customer experience needs for capabilities that span multiple LOBs.
• Partner with Product, Design, Engineering and Global teams through definition, development, testing, launch and optimization.
• Coordinate stakeholder requirements and ensure solutions address customer and business needs.
• Establish success measures and monitor feature adoption, customer behavior and commercial performance.
• Recommend ongoing enhancements based on performance and customer insights.
• Lead and coordinate Global campaigns, capabilities and key drive periods across assigned categories.
• Translate Global direction into locally relevant website and Shop App experiences.
• Identify US-specific requirements, dependencies and risks and coordinate resolution with appropriate teams.
• Ensure campaigns and initiatives are integrated consistently across customer touchpoints.
• Independently analyze customer journey, site, campaign and feature performance using Adobe Analytics, Tableau and other available data sources.
• Build and interpret performance views, conduct funnel and customer journey analysis and identify root causes of performance changes.
• Identify trends, performance gaps, customer friction and growth opportunities and translate findings into prioritized recommendations.
• Monitor revenue, conversion, engagement, AOV, attach and relevant category health metrics.
• Develop measurement plans and assess post-launch performance to determine whether initiatives delivered intended outcomes.
• Partner with Analytics teams on deeper analysis while maintaining direct ownership of day-to-day performance insights and recommendations.
• Lead cross-functional initiatives from definition through execution, including requirements, project plans, milestones, dependencies, risks, stakeholder alignment, readiness, launch and measurement.
• Maintain clear ownership and accountability across workstreams.
• Proactively identify risks and elevate decisions or dependencies that may impact customer experience, business outcomes or timelines.
• Drive post-launch reviews and ensure learnings are incorporated into future initiatives.
• Monitor competitors and leading digital commerce experiences to identify emerging customer expectations, capabilities and best practices.
• Benchmark relevant customer journeys, merchandising approaches and digital capabilities.
• Translate relevant findings into actionable experience, feature and growth recommendations.

Requirements:

• Bachelor's degree required.
• 7+ years of experience in eCommerce, digital merchandising, digital product, customer experience, product operations or related fields.
• Strong understanding of eCommerce customer journeys, merchandising, campaigns and digital growth levers.
• Demonstrated project/program management experience leading complex cross-functional initiatives from requirements through launch and measurement.
• Demonstrated ability to independently navigate digital analytics tools, build and interpret performance views, conduct funnel and customer journey analysis, identify root causes and translate findings into prioritized business actions.
• Experience with Adobe Analytics, Google Analytics, Tableau or similar tools.
• Working knowledge of digital commerce KPIs including traffic, CTR, engagement, funnel progression, conversion, AOV, attach and revenue.
• Strong customer and commercial judgment with the ability to connect experience opportunities to measurable business outcomes.
• Strong cross-functional communication, organization, problem-solving and stakeholder-management skills.
• Ability to manage multiple concurrent priorities and operate effectively in a fast-paced, matrixed environment.

Preferred Skills:

• Verbal and written communication skills, negotiation skills, customer service and interpersonal skills.
• Expert ability to work independently and manage one's time.
• Strong mentoring skills necessary to provide support and constructive performance feedback.
• Expert knowledge of principles and methods for showing, promoting, and selling products or services.
• Expert ability to develop marketing and pricing strategy.
• Expert knowledge of media production, communication and dissemination techniques and methods.

Staffmark talent working with this client receive competitive compensation and a great benefits package!

Benefits Include:

• Medical
• Dental
• Vision
• 401k
• Paid Time Off, + more!

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.