Digital Operations Specialist — Data & Customer Support

Santander Consumer USA Inc.; Jericho (NY); On-site; USD 32,000 - 49,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Representative, Digital Operations to support consumer products, handling file maintenance, data entry, and customer inquiries with professionalism.

You will answer questions by email and phone within timelines and collaborate with branches to ensure timely completion of tasks. The role requires a bachelor’s degree and 1+ year in a similar role, with strong attention to detail and excellent communication.

Qualifications

• Bachelor’s degree or equivalent demonstrated through experience.
• 1+ year in similar role.
• Ability to follow written and oral instructions.
• Attention to detail and accuracy.
• Strong customer service orientation.

Responsibilities

• Process account documentation and maintenance requests, including scanning and filing.
• Perform data entry and maintenance for various accounts.
• Conduct customer research as requested by branches.
• Ensure compliance with applicable laws and regulations.

Skills

Customer service

Data entry

Research

Attention to detail

Communication skills

Education

Bachelor's degree

Tools

Windows-based software

Job description

Santander Consumer USA Inc. is seeking a Representative, Digital Operations to support consumer products, handling file maintenance, data entry, and customer inquiries with professionalism.

You will answer questions by email and phone within timelines and collaborate with branches to ensure timely completion of tasks. The role requires a bachelor’s degree and 1+ year in a similar role, with strong attention to detail and excellent communication.