Digital IT Analyst

TEKsystems; City of Syracuse (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Job summary

TEKsystems in Syracuse, NY is seeking a versatile Desktop Support / Systems Administrator to support healthcare technology and Windows-based environments. You will handle help desk tasks, system administration, hardware troubleshooting, and network support to keep end users productive.

The role includes imaging, provisioning, migrations, remote assistance, and collaboration with vendors. This contract position is onsite in Syracuse with pay between $25.00 and $30.00 per hour, plus eligible

Qualifications

• 3+ years in Desktop Support, Help Desk, Systems Administration, or Technical Support roles.
• Strong experience supporting Windows 10/11 and Microsoft environments.
• Knowledge of hardware troubleshooting, configuration and deployment.
• Understanding of networking fundamentals including IP addressing, DNS, DHCP, VPNs.

Responsibilities

• Provide Tier 1-3 technical support for end users including hardware, software, and network issues.
• Troubleshoot Windows OS, desktop apps, peripherals, and connected devices.
• Configure, deploy, maintain, and support specialized hardware and technology platforms.
• Perform system imaging, device provisioning, inventory management, and workstation setup.
• Support software upgrades, system migrations, and post-deployment issue resolution.
• Diagnose connectivity issues involving TCP/IP, DNS, DHCP, VPNs, and LANs.
• Utilize remote support tools to troubleshoot and resolve issues for users across locations.
• Assist with user account administration, permissions management, and general system configuration.
• Work with vendors and internal teams to escalate and resolve complex issues.
• Document troubleshooting steps, resolutions, and procedural updates.

Skills

Windows support

Hardware troubleshooting

Networking fundamentals

Remote support tools

Documentation

Tools

TeamViewer

Bomgar

Job description

Desktop Support / Systems Administrator (Healthcare Technology Support)

Position Overview

We are seeking a technically versatile Desktop Support / Systems Administrator to support the deployment, configuration, and ongoing support of specialized healthcare technology and Windows-based environments. This role combines help desk support, system administration, hardware troubleshooting, and networking responsibilities to ensure end users receive timely and effective technical assistance. The ideal candidate will have experience supporting Windows environments, troubleshooting hardware and software issues, and working with network infrastructure and remote support tools.

Key Responsibilities

• Provide Tier 1-3 technical support for end users, including hardware, software, and network-related issues.

• Troubleshoot Windows operating systems, desktop applications, peripherals, and connected devices.

• Configure, deploy, maintain, and support specialized hardware and technology platforms.

• Perform system imaging, device provisioning, inventory management, and workstation setup.

• Support software upgrades, system migrations, and post-deployment issue resolution.

• Diagnose connectivity issues involving TCP/IP, DNS, DHCP, VPNs, and local area networks.

• Utilize remote support tools to troubleshoot and resolve technical issues for users across multiple locations.

• Assist with user account administration, permissions management, and general system configuration.

• Work with vendors and internal technical teams to escalation and resolve complex issues.

• Document troubleshooting steps, resolutions, and procedural updates in accordance with established standards.

• Support network infrastructure components including switches, wireless connectivity, structured cabling, and basic firewall administration.

• Monitor system performance and proactively identify areas for improvement.

Required Qualifications

• 3+ years of experience in Desktop Support, Help Desk, Systems Administration, or Technical Support roles.

• Strong experience supporting Windows 10/11 and Microsoft-based environments.

• Knowledge of hardware troubleshooting, configuration, and deployment.

• Understanding of networking fundamentals, including IP addressing, subnetting, DNS, DHCP, and network connectivity troubleshooting.

• Experience working with remote support tools such as TeamViewer, Bomgar, or similar platforms.

• Ability to diagnose and resolve complex technical issues in a fast-paced environment.

• Excellent customer service, communication, and documentation skills.

• Ability to manage multiple priorities while maintaining attention to detail.

Preferred Qualifications

• Experience with Microsoft Active Directory, Group Policy, Microsoft 365, and endpoint management tools.

• Exposure to Cisco Meraki or other enterprise networking platforms.

• Experience supporting healthcare, medical device, or highly regulated environments.

• Familiarity with system administration, server support, virtualization, and network infrastructure.

• Relevant certifications such as CompTIA A+, Network+, Microsoft, or Cisco certifications.

Ideal Candidate

The ideal candidate is a well-rounded IT professional with a blend of desktop support, systems administration, and networking experience. They possess strong troubleshooting skills, are comfortable supporting both end users and infrastructure, and can independently identify root causes across hardware, software, and network environments while delivering excellent customer service.

Job Type & Location

This is a Contract position based out of Syracuse, NY.

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Syracuse, NY.

Application Deadline

This position is anticipated to close on Nov 10, 2026.

Workplace Type

This is a fully onsite position in Syracuse,NY.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.