Digital Fulfillment Lead – Online Orders & Curbside

The Fresh Market Inc; Rockville (MD); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access up to 50% of on

401K contribution and company match

Financial Wellness Program

Personal time off

Job summary

The Fresh Market is seeking a Digital Fulfillment Specialist to drive growth and flawless execution of digital fulfillment programs across curbside and third-party platforms. You will own order speed, accuracy, and product presentation while collaborating with store leadership and departments.

The role requires 1+ years of management experience in retail or related fields, strong leadership and communication skills, and a flexible schedule including weekends and holidays.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 18 years of age or older.

Responsibilities

• Lead daily execution of all digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain operational consistency across all digital platforms, coordinating with internal teams and third-party partners.
• Ensure on-time order completion, speed-to-pick performance, and proactive communication on substitutions and order changes.
• Partner with department teams to ensure in-stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify all orders for accuracy, quality, and presentation before guest pick-up or delivery hand-off.
• Track order metrics, guest feedback, and operational performance, sharing insights with leadership to drive continuous improvement.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.

Skills

Leadership

Guest experience

Communication

Problem-solving

Conflict resolution

Flexibility

Scheduling tools

Education

Associate's degree or equivalent experience

Tools

POS systems

Scheduling tools

Microsoft Office Suite

Job description

The Fresh Market is seeking a Digital Fulfillment Specialist to drive growth and flawless execution of digital fulfillment programs across curbside and third-party platforms. You will own order speed, accuracy, and product presentation while collaborating with store leadership and departments.

The role requires 1+ years of management experience in retail or related fields, strong leadership and communication skills, and a flexible schedule including weekends and holidays.