Digital Fulfillment Lead — Fast, Accurate Grocery Delivery

Fresh Market Inc.; Dunwoody (GA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Team member discount

Early Earn Wage Access

401K with company match

Medical, Dental, Vision Insurance

Disability & Life Insurance

Paid time off & PTO purchase

Job summary

The Fresh Market is seeking a Digital Fulfillment Specialist to lead our digital fulfillment programs across curbside and third‑party platforms. You will ensure fast, accurate order processing and maintain high quality across all channels while working closely with store leadership and departments.

You will drive order accuracy, speed to pick, and guest satisfaction, coordinating with teams to maintain stock, product quality, and presentation for online orders.

Qualifications

• Experience in retail, eCommerce fulfillment, or guest service is required.
• Strong attention to detail with multitasking ability.
• Excellent written and verbal communication skills.
• Ability to prioritize workload and meet deadlines.
• Familiarity with third‑party delivery platforms and processes.

Responsibilities

• Lead daily digital fulfillment orders with speed and accuracy.
• Maintain consistency across digital platforms and teams.
• Ensure timely order completion and communicate substitutions.
• Collaborate with departments to keep products in stock and well presented for digital orders.
• Package and verify orders for accuracy and quality before pickup or delivery.
• Track metrics and guest feedback to drive improvements.
• Provide friendly service to guests in‑store and online checkout flow.
• Support cashiers and manage frontend guest flow for smooth checkout.

Skills

Retail / eCommerce fulfillment

Attention to detail

Communication skills

Prioritization

Cross‑department coordination

Third‑party delivery platforms

Technology proficiency

Education

High school diploma or equivalent

Tools

Order management systems

Handheld scanners

Mobile devices

Job description

The Fresh Market is seeking a Digital Fulfillment Specialist to lead our digital fulfillment programs across curbside and third‑party platforms. You will ensure fast, accurate order processing and maintain high quality across all channels while working closely with store leadership and departments.

You will drive order accuracy, speed to pick, and guest satisfaction, coordinating with teams to maintain stock, product quality, and presentation for online orders.