Digital Fraud Specialist

FNBT - First National Bank Texas; Killeen (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

FNBT - First National Bank Texas seeks a detail-oriented professional to investigate Digital Banking fraud alerts. You will communicate with bank staff, other financial institutions, account holders, and Corporate Security via phone, email, and pre-scripted letters, ensuring timely and accurate task completion.

Responsibilities include routine decision-making within policy and procedures, maintaining consistent attendance, and performing other assigned tasks.

Qualifications

• High school diploma or equivalent required.
• 18 years of age or older.
• Proficient with Microsoft Office and general office equipment.
• Able to communicate professionally, verbally and in writing.
• Ability to work independently to meet deadlines and stay flexible.
• Well-organized with strong attention to detail.
• Capable of handling frequent interruptions and repetitive tasks.
• Demonstrates emotional control under stress and deadlines.
• Strong customer service skills for internal and external customers.
• Must pass background investigation as per policy.
• Able to work well in a team.

Responsibilities

• Investigate Digital Banking fraud alerts.
• Communicate with bank employees, other financial institutions, account holders, and Corporate Security via phone, email, and pre-scripted letters.
• Complete tasks accurately and on time.
• Make decisions on routine issues and complete tasks per policy, procedures, and approval limits.
• Maintain regular and punctual attendance.
• Perform other assigned tasks.

Skills

Professional communication

Independent work

Attention to detail

Multitasking

Emotional control under pressure

Customer service

Teamwork

Meeting deadlines

Education

High school diploma or equivalent

Tools

Microsoft Office

Office equipment

Job description

• High school diploma or equivalent
• At least 18 years of age
• Working knowledge of Microsoft office and general office equipment
• Ability to communicate in a professional manner verbally and in writing
• Ability to work independently to meet deadlines but remain flexible
• Well-organized, with sharp attention to detail
• Capacity to work with frequent interruptions and perform repetitive tasks
• Demonstrate emotional control under stress and strict deadlines
• Strong customer service skills (both internal and external customers)
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Investigate Digital Banking fraud alerts
• Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters
• Complete tasks accurately and timely
• Make decisions on routine issues and complete assigned tasks in accordance with company policy, department procedures and assigned approval limits
• Regular and predictable attendance and punctuality
• Other tasks as assigned

Physical Requirements:

• Must be able to remain in a sitting stationary position for extended periods of time
• Constantly operate a computer and other office machinery
• Ability to lift up to 25 pounds

Member FDIC, Equal Housing Lender

FCBI is an Equal Opportunity Employer

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