Digital Fraud Specialist - Killeen, TX

First Community Services Data Processing; Killeen (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

First Community Services Data Processing in Killeen, Texas seeks a Digital Fraud Specialist to investigate digital banking fraud alerts and coordinate with bank employees and external partners.

The role requires meticulous attention to detail, strong customer service, and the ability to work under tight deadlines in a team environment. You will communicate via phone, email, and letters, make routine decisions, and ensure timely completion of tasks while maintaining professional standards.

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Ability to work independently to meet deadlines and be flexible.
• Well-organized with sharp attention to detail.

Responsibilities

• Investigate Digital Banking fraud alerts.
• Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters.
• Complete tasks accurately and timely.
• Make decisions on routine issues and complete assigned tasks in accordance with company policy, department procedures and assigned approval limits.
• Regular and predictable attendance and punctuality.
• Other tasks as assigned.

Skills

Attention to detail

Communication skills

Independent worker

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

Digital Fraud Specialist

#747-30389

Location

Killeen, Texas, United States

FCS Building

4400 Swanner Lp.

Position Type

Full Time

Requirements

• High school diploma or equivalent
• At least 18 years of age
• Working knowledge of Microsoft office and general office equipment
• Ability to communicate in a professional manner verbally and in writing
• Ability to work independently to meet deadlines but remain flexible
• Well-organized, with sharp attention to detail
• Capacity to work with frequent interruptions and perform repetitive tasks
• Demonstrate emotional control under stress and strict deadlines
• Strong customer service skills (both internal and external customers)
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Investigate Digital Banking fraud alerts
• Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters
• Complete tasks accurately and timely
• Make decisions on routine issues and complete assigned tasks in accordance with company policy, department procedures and assigned approval limits
• Regular and predictable attendance and punctuality
• Other tasks as assigned

Physical Requirements:

• Must be able to remain in a sitting stationary position for extended periods of time
• Constantly operate a computer and other office machinery
• Ability to lift up to 25 pounds

Position level dependent upon experience

FNBT is an Equal Opportunity Employer