Digital Fraud Specialist

Fhnb; Killeen (TX); Hybrid; USD 34,000 - 50,000; Full time

Job summary

FCBI is seeking a detail-oriented person to investigate Digital Banking fraud alerts and communicate with bank employees, financial institutions, account holders, and Corporate Security. The role requires accurate, timely task completion and adherence to policy.

You will work in a collaborative environment, maintaining regular attendance and providing strong customer service. The position emphasizes the ability to work independently, stay organized, and remain composed under stress while

Qualifications

• Requires a high school diploma or equivalent.
• Proficient in Microsoft Office and office equipment.
• Excellent verbal and written communication skills.
• Ability to work independently and meet deadlines while staying flexible.
• Strong organization and attention to detail.
• Ability to handle interruptions and perform repetitive tasks.
• Maintain composure under stress and strict deadlines.
• Strong customer service skills for internal and external customers.
• Must pass background investigation per policy.
• Able to work well in a team.

Responsibilities

• Investigate Digital Banking fraud alerts.
• Communicate with bank employees, financial institutions, account holders, and Corporate Security via phone, email, and pre-scripted letters.
• Complete tasks accurately and on time.
• Make routine decisions within company policy and procedures.
• Maintain regular and punctual attendance.
• Perform other tasks as assigned.

Skills

MS Office

Communication

Independent work

Organizational skills

Attention to detail

Multitasking

Composure

Customer service

Team player

Education

High school diploma or equivalent

Job description

• High school diploma or equivalent
• At least 18 years of age
• Working knowledge of Microsoft office and general office equipment
• Ability to communicate in a professional manner verbally and in writing
• Ability to work independently to meet deadlines but remain flexible
• Well-organized, with sharp attention to detail
• Capacity to work with frequent interruptions and perform repetitive tasks
• Demonstrate emotional control under stress and strict deadlines
• Strong customer service skills (both internal and external customers)
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Investigate Digital Banking fraud alerts
• Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters
• Complete tasks accurately and timely
• Make decisions on routine issues and complete assigned tasks in accordance with company policy, department procedures and assigned approval limits
• Regular and predictable attendance and punctuality
• Other tasks as assigned

Physical Requirements

• Must be able to remain in a sitting stationary position for extended periods of time
• Constantly operate a computer and other office machinery
• Ability to lift up to 25 pounds

Member FDIC, Equal Housing Lender
FCBI is an Equal Opportunity Employer

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