Digital Fraud Investigator & Analyst

First Convenience Bank; Killeen (TX); Hybrid; USD 40,000 - 55,000; Full time

Job summary

First Convenience Bank is seeking a detail-oriented professional to investigate digital banking fraud alerts and coordinate communication with bank staff, customers, and Corporate Security. The role emphasizes accuracy, timely task completion, and adherence to policy.

Candidates should have a high school diploma, be at least 18 years old, and demonstrate strong written and verbal communication, organization, and teamwork. This is an on-site position in Texas.

Qualifications

• High school diploma or equivalent required.
• Strong communication skills, both verbal and written.
• Attention to detail and organizational ability.
• Ability to work independently to meet deadlines and handle interruptions.

Responsibilities

• Investigate Digital Banking fraud alerts.
• Communicate with bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters.
• Complete tasks accurately and timely.
• Make decisions on routine issues and complete tasks per policy and procedures.
• Maintain regular attendance and punctuality.
• Perform other tasks as assigned.

Job description

First Convenience Bank is seeking a detail-oriented professional to investigate digital banking fraud alerts and coordinate communication with bank staff, customers, and Corporate Security. The role emphasizes accuracy, timely task completion, and adherence to policy.

Candidates should have a high school diploma, be at least 18 years old, and demonstrate strong written and verbal communication, organization, and teamwork. This is an on-site position in Texas.